Flight delays and cancelations happen, even when traveling on Cathay Pacific Airways. If you’re in the EU, you are covered under EC 261. This will help you claim up to €600 in additional compensation for your troubles, and here’s all you need to know to file your claim and get compensated.
What are Your Passengers Rights with Cathay Pacific Airways?
EU 261 protects your rights, regardless of the airline that you’re traveling on, as long as you’re in the European Union or meet other qualifying circumstances. Depending on the circumstances of your delay or cancellation, you have the right to a refund, rerouting, and care, including meals, accommodation, and more.
Flight Delay Compensation
When your flight is delayed more than two hours, you are entitled to basic care, including meals, refreshments, hotel accommodation and transportation (where applicable), and access to communication. If your delay is three hours or more, you can also request reimbursement and transportation to your point of origin.
You are also entitled to compensation, which can be paid as a non-fundable transportation voucher or refundable voucher.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
Flight Cancellation Compensation
You may be entitled to additional compensation if you were notified of the cancellation less than two weeks before the departure and your new arrival and departure times are significantly different than your original times.
You’ll need to contact customer service to receive your compensation, which can be issued as non-refundable or refundable vouchers.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
The amount may vary based on the type of compensation you request, and you might get a better value when you choose their transportation credit.
Calculate your compensation
What to Do in Case of Delays or Cancellations?
Unfortunately, cancelation and delays happen. Here’s all you need to know.
Delays
- If your flight is delayed, take note of your original departure time, the date of which you were notified, and any other information that is relevant.
- If your delay is two hours or more and you’re already at the airport, you are entitled to care. Work with customer service to receive meals, refreshments, accommodation, transportation, communication, and more, though what you are entitled to will depend on the length of your delay.
- After you get to your final destination, contact customer service to receive additional compensation. Depending on the length of your flight and the destination, you could be eligible for up to €600 in compensation.
Cancellation
- If your flight is canceled, take note of your original flight, the date you were notified, and any other information that could be helpful.
- If your cancelation occurred before you arrived at the airport, work with customer service to rebook your flight or rebook it yourself.
- If your flight was canceled while at the airport, work with customer service to help get you on the next available flight. If you are entitled to care, they should offer it to you at this point.
- Following your flight, contact customer service for additional compensation, providing all documentation. You could receive up to €600 in compensation.
Cathay Pacific Airways Refund Policy
If your flight is cancelled or delayed while travelling on Cathay Pacific Airways, you could be eligible for a full or partial refund. How much you will receive depends on the circumstances surrounding your flight. Additionally, you can also claim compensation under EC 261.
You could receive up to €600 for your inconvenience as long as your flight was cancelled within 14 days of your departure or delayed more than 2 hours. You can receive both a refund and compensation for your troubles. They are not mutually exclusive, so don’t forget to file a claim with Cathay Pacific Airways to get started.
Recently Disrupted Cathay Pacific Airways Flights
| Date | Airline (Flight number) | Route | Status | Your compensation |
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About Cathay Pacific Airways
Cathay Pacific Airways is the flagship carrier of Hong Kong, with its headquarters and main hub located at the Hong Kong International Airport. They have a fleet of more than 170 aircrafts, and with its subsidies, they serve more than 190 destinations in 60 countries across the world. Cathay is the fifth largest airline in the world when you look at its sales and the 14th in terms of market capitalization.
They are a part of the Oneworld alliance and offer codesharing agreements with many leading airlines. In addition to passenger services, Cathay Pacific is the world’s largest international cargo airline.
Cathay Pacific Airways Disruption Statistics
| Year | All Disrupted Flights | Cancelled Flights | Delayed Flights |
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Conclusion
Cathay Pacific Airways is beholden to EC 261 when they are serving the European Union and qualifying airspace. Because of that, if your flight is delayed or canceled when departing from Europe, you should be covered. There are other qualifying circumstances, so make sure you understand your rights before filing. This page was updated on June 2023.