Flight delays and cancelations are a normal occurrence, but if they are under Brussels Airlines’ control, you could be eligible to claim additional compensation under EC 261. This law protects passenger rights, holding airlines accountable to the schedules they set. Here’s all you need to know about this regulation and how to file a claim.
What are Your Passengers Rights with Brussels Airlines?
EU 261 protects your rights, regardless of the airline that you’re traveling on, as long as you’re in the European Union or meet other qualifying circumstances. Depending on the circumstances of your delay or cancellation, you have the right to a refund, rerouting, and care, including meals, accommodation, and more.
Flight Delay Compensation
When your flight is delayed more than two hours, you are entitled to basic care, including meals, refreshments, hotel accommodation and transportation (where applicable), and access to communication. If your delay is three hours or more, you can also request reimbursement and transportation to your point of origin.
You are also entitled to compensation, which can be paid as a non-fundable transportation voucher or refundable voucher.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
Flight Cancellation Compensation
You may be entitled to additional compensation if you were notified of the cancellation less than two weeks before the departure and your new arrival and departure times are significantly different than your original times.
You’ll need to contact customer service to receive your compensation, which can be issued as non-refundable or refundable vouchers.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
The amount may vary based on the type of compensation you request, and you might get a better value when you choose their transportation credit.
Calculate your compensation
What to Do in Case of Delays or Cancellations?
Unfortunately, cancelation and delays happen. Here’s all you need to know.
Delays
- If your flight is delayed, take note of your original departure time, the date of which you were notified, and any other information that is relevant.
- If your delay is two hours or more and you’re already at the airport, you are entitled to care. Work with customer service to receive meals, refreshments, accommodation, transportation, communication, and more, though what you are entitled to will depend on the length of your delay.
- After you get to your final destination, contact customer service to receive additional compensation. Depending on the length of your flight and the destination, you could be eligible for up to €600 in compensation.
Cancellation
- If your flight is canceled, take note of your original flight, the date you were notified, and any other information that could be helpful.
- If your cancelation occurred before you arrived at the airport, work with customer service to rebook your flight or rebook it yourself.
- If your flight was canceled while at the airport, work with customer service to help get you on the next available flight. If you are entitled to care, they should offer it to you at this point.
- Following your flight, contact customer service for additional compensation, providing all documentation. You could receive up to €600 in compensation.
Brussels Airlines Refund Policy
If you have a flight delay or cancellation when traveling on Brussels Airlines, you could be eligible for a refund. It could be either a full or partial refund, but you are not required to continue with your trip if it no longer works for you, and they are at fault. Following your refund, you can also collect compensation under EC 261.
EC 261 holds airlines accountable for avoidable issues, so if your flight was delayed more than 2 hours or cancelled within 14 days, you could receive up to €600 in compensation, depending on the circumstances of your flight and issue.
Recently Disrupted Brussels Airlines Flights
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|
About Brussels Airlines
Brussels Airlines is the flagship carrier of Belgium, headquartered in the Brussels Airport. They are a small but mighty fleet, with 39 aircrafts that ferry passengers to more than 120 destinations throughout the world, including Europe, North America, and Africa. In addition to passenger flights, they also offer charter services, maintenance, and crew training.
Brussels Airlines is part of the Star Alliance and the International Air Transport Association, so they have many partner companies they can join forces with to get you to your destination quickly and efficiently. They are part of the Lufthansa Group and will be integrated into the Eurowings Group.
Brussels Airlines Disruption Statistics
| Year | All Disrupted Flights | Cancelled Flights | Delayed Flights |
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Conclusion
Because Brussels Airlines operates in the European Union, you could qualify for protection under EC 261 as long as you meet the criteria. Check how your delay stacks up against the details outlined above to see if you are eligible to receive compensation of up to €600 per passenger. This page was updated on June 2023.