If your flight is delayed or canceled while you’re flying on Austrian Airlines, you might be eligible to receive up to €600 in compensation. This is in addition to the airline rescheduling your flight to get you to your final destination. Here’s all you need to know to see if you qualify under EC 261.
What are Your Passengers Rights with Austrian Airlines?
EU 261 protects your rights, regardless of the airline that you’re traveling on, as long as you’re in the European Union or meet other qualifying circumstances. Depending on the circumstances of your delay or cancellation, you have the right to a refund, rerouting, and care, including meals, accommodation, and more.
Flight Delay Compensation
When your flight is delayed more than two hours, you are entitled to basic care, including meals, refreshments, hotel accommodation and transportation (where applicable), and access to communication. If your delay is three hours or more, you can also request reimbursement and transportation to your point of origin.
You are also entitled to compensation, which can be paid as a non-fundable transportation voucher or refundable voucher.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
Flight Cancellation Compensation
You may be entitled to additional compensation if you were notified of the cancellation less than two weeks before the departure and your new arrival and departure times are significantly different than your original times.
You’ll need to contact customer service to receive your compensation, which can be issued as non-refundable or refundable vouchers.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
The amount may vary based on the type of compensation you request, and you might get a better value when you choose their transportation credit.
Calculate Your Austrian Airlines Compensation
What to Do in Case of Delays or Cancellations?
Unfortunately, cancelation and delays happen. Here’s all you need to know.
Delays
- If your flight is delayed, take note of your original departure time, the date of which you were notified, and any other information that is relevant.
- If your delay is two hours or more and you’re already at the airport, you are entitled to care. Work with customer service to receive meals, refreshments, accommodation, transportation, communication, and more, though what you are entitled to will depend on the length of your delay.
- After you get to your final destination, contact customer service to receive additional compensation. Depending on the length of your flight and the destination, you could be eligible for up to €600 in compensation.
Cancellation
- If your flight is canceled, take note of your original flight, the date you were notified, and any other information that could be helpful.
- If your cancelation occurred before you arrived at the airport, work with customer service to rebook your flight or rebook it yourself.
- If your flight was canceled while at the airport, work with customer service to help get you on the next available flight. If you are entitled to care, they should offer it to you at this point.
- Following your flight, contact customer service for additional compensation, providing all documentation. You could receive up to €600 in compensation.
Our Austrian Airlines Claim Tools
Austrian Airlines Refund Policy
If you’re flying on Austrian Airlines and face a delay or flight cancellation, you are eligible for a refund. If your trip has already started, it may just be a partial refund, but something is better than nothing. Work directly with Austrian Airlines to get your refund, even while you’re at the airport.
Then, you need to file a claim under EC 261 for additional compensation of up to €600. Even if you received a refund, you still qualify for compensation under this law as long as the issue was within the airline’s control, including delays of more than 2 hours or cancellations within 14 days.
Recently Disrupted Austrian Airlines Flights
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|
About Austrian Airlines
Austrian Airlines is part of the Lufthansa Group, which also includes Eurowings and Swiss International Airlines. It’s the country’s largest airline and the 10th largest airline in the world when you look at the entire group. Headquartered in Vienna, they have an extensive fleet of about 61 aircrafts that serves about 130 destinations across the world.
They are part of the Star Alliance, so you can get to where you need to directly through Austrian or one of their many partner organizations. Their main hub is in Vienna International Airport, which is uniquely situated in the heart of Europe for maximum convenience.
Austrian Airlines Flight Disruption Statistics
| Year | All Disrupted Flights | Cancelled Flights | Delayed Flights |
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Conclusion
Austrian Airlines operates primarily in Europe, meaning you will most likely qualify for compensation under EC 261 if the issue you faced was under their control. This regulation holds airlines accountable, hitting them where it hurts the most – their bottom line – to drive operational efficiencies. So don’t forget to file a claim! This page was updated in 2023.
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- Austrian Airlines Flight Disruption Statistics
- Austrian Airlines Flight Delays
- Austrian Airlines Flight Cancellations
