Flight delays and cancelations happen during trips, and if you faced one while traveling on Alitalia City Liner, you could be eligible for financial compensation. Unfortunately, both the airline and its parent company ceased operations, so it may be difficult to file your claim. Here’s what you need to know.
What are Your Passengers Rights with Alitalia Cityliner?
EU 261 protects your rights, regardless of the airline that you’re traveling on, as long as you’re in the European Union or meet other qualifying circumstances. Depending on the circumstances of your delay or cancellation, you have the right to a refund, rerouting, and care, including meals, accommodation, and more.
Flight Delay Compensation
When your flight is delayed more than two hours, you are entitled to basic care, including meals, refreshments, hotel accommodation and transportation (where applicable), and access to communication. If your delay is three hours or more, you can also request reimbursement and transportation to your point of origin.
You are also entitled to compensation, which can be paid as a non-fundable transportation voucher or refundable voucher.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
Flight Cancellation Compensation
You may be entitled to additional compensation if you were notified of the cancellation less than two weeks before the departure and your new arrival and departure times are significantly different than your original times.
You’ll need to contact customer service to receive your compensation, which can be issued as non-refundable or refundable vouchers.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
The amount may vary based on the type of compensation you request, and you might get a better value when you choose their transportation credit.
Calculate your compensation
What to Do in Case of Delays or Cancellations?
Unfortunately, cancelation and delays happen. Here’s all you need to know.
Delays
- If your flight is delayed, take note of your original departure time, the date of which you were notified, and any other information that is relevant.
- If your delay is two hours or more and you’re already at the airport, you are entitled to care. Work with customer service to receive meals, refreshments, accommodation, transportation, communication, and more, though what you are entitled to will depend on the length of your delay.
- After you get to your final destination, contact customer service to receive additional compensation. Depending on the length of your flight and the destination, you could be eligible for up to €600 in compensation.
Cancellation
- If your flight is canceled, take note of your original flight, the date you were notified, and any other information that could be helpful.
- If your cancelation occurred before you arrived at the airport, work with customer service to rebook your flight or rebook it yourself.
- If your flight was canceled while at the airport, work with customer service to help get you on the next available flight. If you are entitled to care, they should offer it to you at this point.
- Following your flight, contact customer service for additional compensation, providing all documentation. You could receive up to €600 in compensation.
Alitalia Cityliner Refund Policy
If you have issues flying with Alitalia Cityliner, you could be eligible for a refund. If you can no longer continue with your trip because of an issue within their control, they should give you a refund, whether it is your entire fare or just some of it. On top of that, you can claim compensation under EC 261 of up to €600.
As long as your flight was delayed more than 2 hours or cancelled within 14 days of your original departure, you should qualify for this additional compensation. It does not matter if you already got a full refund, you can get additional compensation.
Recently Disrupted Alitalia Cityliner Flights
| Date | Airline (Flight number) | Route | Status | Your compensation |
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About Alitalia Cityliner
Alitalia City Liner was an Italian regional airline that ceased operations in July 2021. It once had a fleet size of 20 aircrafts and served 35 destinations out of its main hub in Milan Linate Airport. Headquartered in Fiumicino, Rome, Italy, it was an affiliate of the SkyTeam Alliance, helping connect passengers through codesharing agreements throughout the world.
Alitalia City Liner operated short-haul domestic and international routes. Its parent company was Alitalia, but that too ceased operations in 2011. It was once the flagship carrier and largest airline in Italy, originally owned by Italy’s government before being privatized in 2009.
Alitalia Cityliner Disruption Statistics
| Year | All Disrupted Flights | Cancelled Flights | Delayed Flights |
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Conclusion
Alitalia City Liner is covered under EC 261 because they operated in the EU. However, because it is out of service, it may be difficult to claim compensation, even if you’re eligible. Make sure to file a claim immediately after your flight issue for the best chances of recouping your losses. This page was updated on June 2023.