It’s devastating to hear that your flight is canceled or delayed, but once you get to your final destination on Air Transat, you can claim additional compensation under EC 261. Based on the circumstances of your issue, you could be eligible to receive up to €600. Here’s all you need to know.
What are Your Passengers Rights with Air Transat?
EU 261 protects your rights, regardless of the airline that you’re traveling on, as long as you’re in the European Union or meet other qualifying circumstances. Depending on the circumstances of your delay or cancellation, you have the right to a refund, rerouting, and care, including meals, accommodation, and more.
Flight Delay Compensation
When your flight is delayed more than two hours, you are entitled to basic care, including meals, refreshments, hotel accommodation and transportation (where applicable), and access to communication. If your delay is three hours or more, you can also request reimbursement and transportation to your point of origin.
You are also entitled to compensation, which can be paid as a non-fundable transportation voucher or refundable voucher.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
Flight Cancellation Compensation
You may be entitled to additional compensation if you were notified of the cancellation less than two weeks before the departure and your new arrival and departure times are significantly different than your original times.
You’ll need to contact customer service to receive your compensation, which can be issued as non-refundable or refundable vouchers.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
The amount may vary based on the type of compensation you request, and you might get a better value when you choose their transportation credit.
Calculate your compensation
What to Do in Case of Delays or Cancellations?
Unfortunately, cancelation and delays happen. Here’s all you need to know.
Delays
- If your flight is delayed, take note of your original departure time, the date of which you were notified, and any other information that is relevant.
- If your delay is two hours or more and you’re already at the airport, you are entitled to care. Work with customer service to receive meals, refreshments, accommodation, transportation, communication, and more, though what you are entitled to will depend on the length of your delay.
- After you get to your final destination, contact customer service to receive additional compensation. Depending on the length of your flight and the destination, you could be eligible for up to €600 in compensation.
Cancellation
- If your flight is canceled, take note of your original flight, the date you were notified, and any other information that could be helpful.
- If your cancelation occurred before you arrived at the airport, work with customer service to rebook your flight or rebook it yourself.
- If your flight was canceled while at the airport, work with customer service to help get you on the next available flight. If you are entitled to care, they should offer it to you at this point.
- Following your flight, contact customer service for additional compensation, providing all documentation. You could receive up to €600 in compensation.
Air Transat Refund Policy
Delays and cancellations happen, but when they disrupt your plans, you can get a refund from Air Transat. You are not required to continue with your trip if you do not want to, and you can receive either a full or partial refund. On top of that, you can also get compensated under EC 261.
Even if you got a full refund, you can still file a claim against EC 261. This regulation is in place to hold airlines accountable, so a refund and compensation are not mutually exclusive. All you have to do is file a claim to get started.
Recently Disrupted Air Transat Flights
| Date | Airline (Flight number) | Route | Status | Your compensation |
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About Air Transat
Air Transat is a Canadian-based airline headquartered in Montreal. They have a fleet of 30 crafts that service 60 destinations in 25 countries across the Americas and Europe out of hubs in Montreal-Trudeau, Quebec City, and Toronto-Pearson. It’s the country’s third largest airline, right behind Air Canada and WestJet. They carry millions of passengers each year.
Founded more than 35 years ago, Air Transat has been named the World’s Best Leisure Airline by SkyTrax, Best Tour Operator and Favorite Overall Supplier by Baxter, Best Airline and Best Tour Operator by the Association des Agents de Voyages du Quebec, and among Canada’s best employers by Forbes.
Air Transat Disruption Statistics
| Year | All Disrupted Flights | Cancelled Flights | Delayed Flights |
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Conclusion
EC 261 protects passenger rights, helping hold airlines accountable for delays and cancelations that are under their control. It outlines the rights to care and compensation you are entitled to, including when you fly on Aor Transat. Once you know your rights, don’t forget to file a claim to get compensated. This page was updated on June 2023.