Did you face a cancelation or delay when flying with Air Serbia? If so, you may be entitled to claim financial compensation under EC 261. This powerhouse regulation will help you claim up to €600 per passenger, and here’s all you need to know to file a claim with Air Serbia.
What are Your Passengers Rights with Air Serbia?
EU 261 protects your rights, regardless of the airline that you’re traveling on, as long as you’re in the European Union or meet other qualifying circumstances. Depending on the circumstances of your delay or cancellation, you have the right to a refund, rerouting, and care, including meals, accommodation, and more.
Flight Delay Compensation
When your flight is delayed more than two hours, you are entitled to basic care, including meals, refreshments, hotel accommodation and transportation (where applicable), and access to communication. If your delay is three hours or more, you can also request reimbursement and transportation to your point of origin.
You are also entitled to compensation, which can be paid as a non-fundable transportation voucher or refundable voucher.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
Flight Cancellation Compensation
You may be entitled to additional compensation if you were notified of the cancellation less than two weeks before the departure and your new arrival and departure times are significantly different than your original times.
You’ll need to contact customer service to receive your compensation, which can be issued as non-refundable or refundable vouchers.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
The amount may vary based on the type of compensation you request, and you might get a better value when you choose their transportation credit.
Calculate your compensation
What to Do in Case of Delays or Cancellations?
Unfortunately, cancelation and delays happen. Here’s all you need to know.
Delays
- If your flight is delayed, take note of your original departure time, the date of which you were notified, and any other information that is relevant.
- If your delay is two hours or more and you’re already at the airport, you are entitled to care. Work with customer service to receive meals, refreshments, accommodation, transportation, communication, and more, though what you are entitled to will depend on the length of your delay.
- After you get to your final destination, contact customer service to receive additional compensation. Depending on the length of your flight and the destination, you could be eligible for up to €600 in compensation.
Cancellation
- If your flight is canceled, take note of your original flight, the date you were notified, and any other information that could be helpful.
- If your cancelation occurred before you arrived at the airport, work with customer service to rebook your flight or rebook it yourself.
- If your flight was canceled while at the airport, work with customer service to help get you on the next available flight. If you are entitled to care, they should offer it to you at this point.
- Following your flight, contact customer service for additional compensation, providing all documentation. You could receive up to €600 in compensation.
Air Serbia Refund Policy
You have options when you’re looking to get a refund from Air Serbia, especially when the issue is within their control. For example, if your flight was delayed two hours or more or cancelled less than 14 days prior to departure, you are eligible for a full or partial refund.
On top of that, you can also file a claim under EC 261. If you’re eligible, you could claim up to €600 in compensation. Contact Air Serbia’s customer support team with your supporting documentation to get started. You are eligible for both a refund and compensation, as long as there’s nothing in the terms prohibiting it.
Recently Disrupted Air Serbia Flights
| Date | Airline (Flight number) | Route | Status | Your compensation |
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About Air Serbia
Formerly known as Jat Airways, Air Serbia is the flagship air carrier of Serbia. Headquartered in Belgrade’s Nikola Tesla Airport, they serve more than 60 destinations in 32 countries across Europe, North America, and the Middle East. They’re part of the International Air Transport Association and the Etihad Airways Partners alliance, so if they don’t have a route to serve you, they can offer you flights through their many partner airlines.
Air Serbia has been serving millions of customers for nearly 100 years, so you get high-quality, well-respected service when you choose them as your airline. They’ll get you where you need to be!
Air Serbia Disruption Statistics
| Year | All Disrupted Flights | Cancelled Flights | Delayed Flights |
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Conclusion
Once you’ve gotten to your financial destination after a delay or canceled flight, the small silver lining is that you can claim compensation under EU 261. It will ensure that Air Serbia pays you for your inconvenience, but you need to file a claim with them directly to start the process. This page was updated on June 2023.