EC 261 is in place to protect passengers against delays and cancelations that could have been prevented, and that includes when flying on Air Malta. You could receive up to €600 in additional compensation for your troubles, depending on the circumstances. Here’s all you need to know to file a claim.
What are Your Passengers Rights with Air Malta?
EU 261 protects your rights, regardless of the airline that you’re traveling on, as long as you’re in the European Union or meet other qualifying circumstances. Depending on the circumstances of your delay or cancellation, you have the right to a refund, rerouting, and care, including meals, accommodation, and more.
Flight Delay Compensation
When your flight is delayed more than two hours, you are entitled to basic care, including meals, refreshments, hotel accommodation and transportation (where applicable), and access to communication. If your delay is three hours or more, you can also request reimbursement and transportation to your point of origin.
You are also entitled to compensation, which can be paid as a non-fundable transportation voucher or refundable voucher.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
Flight Cancellation Compensation
You may be entitled to additional compensation if you were notified of the cancellation less than two weeks before the departure and your new arrival and departure times are significantly different than your original times.
You’ll need to contact customer service to receive your compensation, which can be issued as non-refundable or refundable vouchers.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
The amount may vary based on the type of compensation you request, and you might get a better value when you choose their transportation credit.
Calculate your compensation
What to Do in Case of Delays or Cancellations?
Unfortunately, cancelation and delays happen. Here’s all you need to know.
Delays
- If your flight is delayed, take note of your original departure time, the date of which you were notified, and any other information that is relevant.
- If your delay is two hours or more and you’re already at the airport, you are entitled to care. Work with customer service to receive meals, refreshments, accommodation, transportation, communication, and more, though what you are entitled to will depend on the length of your delay.
- After you get to your final destination, contact customer service to receive additional compensation. Depending on the length of your flight and the destination, you could be eligible for up to €600 in compensation.
Cancellation
- If your flight is canceled, take note of your original flight, the date you were notified, and any other information that could be helpful.
- If your cancelation occurred before you arrived at the airport, work with customer service to rebook your flight or rebook it yourself.
- If your flight was canceled while at the airport, work with customer service to help get you on the next available flight. If you are entitled to care, they should offer it to you at this point.
- Following your flight, contact customer service for additional compensation, providing all documentation. You could receive up to €600 in compensation.
Air Malta Refund Policy
Flight cancellations and delays happen, even when you’re flying with Air Malta. If your flight is cancelled or delayed through no fault of your own, you could qualify for a full or partial refund. You are not required to continue with your trip if it doesn’t work for you.
Just because you received a refund doesn’t mean you don’t qualify for EC 261. You can still file a claim to receive up to €600 in additional compensation for your trouble. This law holds airlines accountable, so if your flight was delayed more than 2 hours or cancelled within 14 days, don’t forget to file a claim.
Recently Disrupted Air Malta Flights
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|
About Air Malta
Air Malta is the flagship airline of Malta, headquartered in Luqa with a hub at Malta International Airport. This airline has been in service for nearly 50 years; however, it’s still relatively small, operating only seven planes and serving just 17 destinations throughout the world, primarily in Europe, the Middle East, and North Africa.
In addition to their own network of flights, Air Malta also offers code-sharing agreements with several leading airlines, helping you get to an additional 150 destinations. Most passengers using Air Malta are coming to the country for leisure, and they can help you get back home.
Air Malta Disruption Statistics
| Year | All Disrupted Flights | Cancelled Flights | Delayed Flights |
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Conclusion
As Malta is part of the European Union, your Air Malta flights should be covered under EC 261 – you just have to file a claim. The amount of compensation you are entitled to will vary, but some passengers can claim up to €600. Contact their customer service team to kickstart the process. This page was updated on June 2023.