Thanks to EC 261, you have protected rights when flying on Air Europa. If you face a flight cancellation or delay, as long as the issue is within the airline’s control, you are entitled to compensation of up to €600 per person. Here’s all you need to know to file a claim.
This article was updated on March 2023.
What are Your Passengers Rights with Air Europa?
EU 261 protects your rights, regardless of the airline that you’re traveling on, as long as you’re in the European Union or meet other qualifying circumstances. Depending on the circumstances of your delay or cancellation, you have the right to a refund, rerouting, and care, including meals, accommodation, and more.
Flight Delay Compensation
When your flight is delayed more than two hours, you are entitled to basic care, including meals, refreshments, hotel accommodation and transportation (where applicable), and access to communication. If your delay is three hours or more, you can also request reimbursement and transportation to your point of origin.
You are also entitled to compensation, which can be paid as a non-fundable transportation voucher or refundable voucher.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
Flight Cancellation Compensation
You may be entitled to additional compensation if you were notified of the cancellation less than two weeks before the departure and your new arrival and departure times are significantly different than your original times.
You’ll need to contact customer service to receive your compensation, which can be issued as non-refundable or refundable vouchers.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
The amount may vary based on the type of compensation you request, and you might get a better value when you choose their transportation credit.
Calculate your compensation
What to Do in Case of Delays or Cancellations?
Unfortunately, cancelation and delays happen. Here’s all you need to know.
Delays
- If your flight is delayed, take note of your original departure time, the date of which you were notified, and any other information that is relevant.
- If your delay is two hours or more and you’re already at the airport, you are entitled to care. Work with customer service to receive meals, refreshments, accommodation, transportation, communication, and more, though what you are entitled to will depend on the length of your delay.
- After you get to your final destination, contact customer service to receive additional compensation. Depending on the length of your flight and the destination, you could be eligible for up to €600 in compensation.
Cancellation
- If your flight is canceled, take note of your original flight, the date you were notified, and any other information that could be helpful.
- If your cancelation occurred before you arrived at the airport, work with customer service to rebook your flight or rebook it yourself.
- If your flight was canceled while at the airport, work with customer service to help get you on the next available flight. If you are entitled to care, they should offer it to you at this point.
- Following your flight, contact customer service for additional compensation, providing all documentation. You could receive up to €600 in compensation.
Air Europa Refund Policy
Flight cancellations and delays happen, even when you’re flying Air Europa. It’s inevitable. However, you may be eligible for both a refund from the airline and compensation under EC 261, depending on the circumstances of your flight issue, so be sure to work with their customer service team.
For example, if your flight is delayed three hours or cancelled within 14 days, even if you get alternative accommodations or a refund, you can still file a claim. EC 261 is in place to prevent these issues, so you may be eligible on top of the immediate resolution with Air Europa.
Recently Disrupted Air Europa Flights
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|
About Air Europa
Air Europa is Spain’s third largest airline, right behind Iberia and Vueling. Just because it’s small doesn’t mean it won’t pack a punch, helping to get you to your final destination with ease. Headquartered in Llucmajor, Spain, there are more than 36 air carriers in its fleet, taking you to 44 destinations across the world, including Europe, South America, North America, and the Middle East.
Air Europa is a proud member of the Skyteam Alliance and has codeshare agreements with more than 24 airlines, so no matter where you want to go, you can get there using Air Europa.
Air Europa Disruption Statistics
| Year | All Disrupted Flights | Cancelled Flights | Delayed Flights |
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Conclusion
Air Europa falls under EC 261’s jurisdiction, so you are entitled to compensation if your flight is delayed or canceled, as long as you meet the circumstances discussed above. Depending on the length of your flight, you could receive up to €600 per person. However, to be eligible, you have to first file a claim.