Air Dolomiti connects Italy with Germany and more, but if you face a delay or cancelation, you could be entitled to compensation under EC 261. As long as the issues are under their control, you may be eligible for up to €600. Here’s everything you need to know to file a claim.
What are Your Passengers Rights with Air Dolomiti?
EU 261 protects your rights, regardless of the airline that you’re traveling on, as long as you’re in the European Union or meet other qualifying circumstances. Depending on the circumstances of your delay or cancellation, you have the right to a refund, rerouting, and care, including meals, accommodation, and more.
Flight Delay Compensation
When your flight is delayed more than two hours, you are entitled to basic care, including meals, refreshments, hotel accommodation and transportation (where applicable), and access to communication. If your delay is three hours or more, you can also request reimbursement and transportation to your point of origin.
You are also entitled to compensation, which can be paid as a non-fundable transportation voucher or refundable voucher.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
Flight Cancellation Compensation
You may be entitled to additional compensation if you were notified of the cancellation less than two weeks before the departure and your new arrival and departure times are significantly different than your original times.
You’ll need to contact customer service to receive your compensation, which can be issued as non-refundable or refundable vouchers.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
The amount may vary based on the type of compensation you request, and you might get a better value when you choose their transportation credit.
Calculate your compensation
What to Do in Case of Delays or Cancellations?
Unfortunately, cancelation and delays happen. Here’s all you need to know.
Delays
- If your flight is delayed, take note of your original departure time, the date of which you were notified, and any other information that is relevant.
- If your delay is two hours or more and you’re already at the airport, you are entitled to care. Work with customer service to receive meals, refreshments, accommodation, transportation, communication, and more, though what you are entitled to will depend on the length of your delay.
- After you get to your final destination, contact customer service to receive additional compensation. Depending on the length of your flight and the destination, you could be eligible for up to €600 in compensation.
Cancellation
- If your flight is canceled, take note of your original flight, the date you were notified, and any other information that could be helpful.
- If your cancelation occurred before you arrived at the airport, work with customer service to rebook your flight or rebook it yourself.
- If your flight was canceled while at the airport, work with customer service to help get you on the next available flight. If you are entitled to care, they should offer it to you at this point.
- Following your flight, contact customer service for additional compensation, providing all documentation. You could receive up to €600 in compensation.
Air Dolomiti Refund Policy
Cancellations and delays happen when travelling with Air Dolomiti, but you can request a refund and ask for compensation under EC 261 when they do. You can get both. You do not need to choose between the two.
As long as you qualify, you could receive up to €600 in compensation under EC 261 from Air Dolomiti. How much you get will depend on what happened and your personal flight details, but you need to file a claim directly with the airline to get started. You are eligible for both, even if you get a full refund of your fare.
Recently Disrupted Air Dolomiti Flights
| Date | Airline (Flight number) | Route | Status | Your compensation |
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About Air Dolomiti
Air Dolomiti is an Italian regional airline part of the Lufthansa Group. They’re headquartered in Villafranca di Verona, Italy, with focus cities in Frankfurt Airport and Munich Airport. They have 17 aircrafts in their fleet, serving 16 destinations. They primarily connect several Italian destinations with Munich and Frankfurt.
Air Dolomiti was recently recognized by the EMAS awards for its environmental commitment, so you can travel with a clear mind as you jet set from Italy to Germany and back. Because they are a wholly owned subsidiary of Lufthansa, they hold Star Airline affiliate status, connecting you with even more destinations.
Air Dolomiti Disruption Statistics
| Year | All Disrupted Flights | Cancelled Flights | Delayed Flights |
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Conclusion
EC 261 covers avoidable flight delays and cancelations with the EU, including when traveling on Air Dolomiti. You could be eligible to claim up to €600, depending on the flight length and other circumstances. However, remember, in order to receive it, you have to first file a claim with Air Dolomiti. This page was updated on June 2023.