Air Caraibes delays and cancelations happen for various reasons, and if they are avoidable, you could be eligible to receive an additional €600 in compensation from the airlines. The trick is that you must file for it. They won’t just offer it to you, so here’s all you need to know.
What are Your Passengers Rights with Air Caraibes?
EU 261 protects your rights, regardless of the airline that you’re traveling on, as long as you’re in the European Union or meet other qualifying circumstances. Depending on the circumstances of your delay or cancellation, you have the right to a refund, rerouting, and care, including meals, accommodation, and more.
Flight Delay Compensation
When your flight is delayed more than two hours, you are entitled to basic care, including meals, refreshments, hotel accommodation and transportation (where applicable), and access to communication. If your delay is three hours or more, you can also request reimbursement and transportation to your point of origin.
You are also entitled to compensation, which can be paid as a non-fundable transportation voucher or refundable voucher.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
Flight Cancellation Compensation
You may be entitled to additional compensation if you were notified of the cancellation less than two weeks before the departure and your new arrival and departure times are significantly different than your original times.
You’ll need to contact customer service to receive your compensation, which can be issued as non-refundable or refundable vouchers.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
The amount may vary based on the type of compensation you request, and you might get a better value when you choose their transportation credit.
Calculate your compensation
What to Do in Case of Delays or Cancellations?
Unfortunately, cancelation and delays happen. Here’s all you need to know.
Delays
- If your flight is delayed, take note of your original departure time, the date of which you were notified, and any other information that is relevant.
- If your delay is two hours or more and you’re already at the airport, you are entitled to care. Work with customer service to receive meals, refreshments, accommodation, transportation, communication, and more, though what you are entitled to will depend on the length of your delay.
- After you get to your final destination, contact customer service to receive additional compensation. Depending on the length of your flight and the destination, you could be eligible for up to €600 in compensation.
Cancellation
- If your flight is canceled, take note of your original flight, the date you were notified, and any other information that could be helpful.
- If your cancelation occurred before you arrived at the airport, work with customer service to rebook your flight or rebook it yourself.
- If your flight was canceled while at the airport, work with customer service to help get you on the next available flight. If you are entitled to care, they should offer it to you at this point.
- Following your flight, contact customer service for additional compensation, providing all documentation. You could receive up to €600 in compensation.
Air Caraibes Refund Policy
If your flight is cancelled or delayed when you’re flying with Air Caraibes, you have options. First, work with customer service to get a refund if that’s what you want. You do not have to continue your trip or default to miles or vouchers if you want a refund. The amount will depend on the issue and leg of your journey, but you can receive a full or partial one.
Then, file a claim under EC 261 to recoup additional losses. You could receive up to €600 in compensation as long as the airline is at fault if you qualify.
Recently Disrupted Air Caraibes Flights
| Date | Airline (Flight number) | Route | Status | Your compensation |
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About Air Caraibes
Air Caraibes is a French airline with its headquarters in Les Abymes, Guadeloupe, France. There are additional hubs in Paris-Orly and Pointe-a-Pitre, with a focus city in Fort-de-France. They have 11 carriers in their fleet, serving 13 destinations. It operates charter and other scheduled services in the West Indies, as well as select transatlantic flights.
Air Caraibes was founded in 1969, but they didn’t commence operations in its current form until 2000. They were recently nominated for the Caribbean’s Leading Airline, Leading Airline Brand, and more. They offer top-notch service to all and are certified as a 3-star airline by APEX.
Air Caraibes Disruption Statistics
| Year | All Disrupted Flights | Cancelled Flights | Delayed Flights |
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Conclusion
Delays and cancelations are frustrating, but they don’t have to be the end of the world when traveling on Air Caraibes. Under EC 261, you’re protected and could receive compensation of up to €600 for your troubles – but you have to file a claim to be eligible. Otherwise, you’ll never see your compensation. This page was updated on June 2023.