Flight delays and cancelations are never fun, especially if they are avoidable. That’s where EC 261 comes into play. They hold airlines like Air Antilles accountable when these issues could have been prevented, allowing you to claim up to €600 in compensation. Here’s all you need to know to file.
What are Your Passengers Rights with Air Antilles Express?
EU 261 protects your rights, regardless of the airline that you’re traveling on, as long as you’re in the European Union or meet other qualifying circumstances. Depending on the circumstances of your delay or cancellation, you have the right to a refund, rerouting, and care, including meals, accommodation, and more.
Flight Delay Compensation
When your flight is delayed more than two hours, you are entitled to basic care, including meals, refreshments, hotel accommodation and transportation (where applicable), and access to communication. If your delay is three hours or more, you can also request reimbursement and transportation to your point of origin.
You are also entitled to compensation, which can be paid as a non-fundable transportation voucher or refundable voucher.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
Flight Cancellation Compensation
You may be entitled to additional compensation if you were notified of the cancellation less than two weeks before the departure and your new arrival and departure times are significantly different than your original times.
You’ll need to contact customer service to receive your compensation, which can be issued as non-refundable or refundable vouchers.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
The amount may vary based on the type of compensation you request, and you might get a better value when you choose their transportation credit.
Calculate Your Air Antilles Express Compensation
What to Do in Case of Delays or Cancellations?
Unfortunately, cancelation and delays happen. Here’s all you need to know.
Delays
- If your flight is delayed, take note of your original departure time, the date of which you were notified, and any other information that is relevant.
- If your delay is two hours or more and you’re already at the airport, you are entitled to care. Work with customer service to receive meals, refreshments, accommodation, transportation, communication, and more, though what you are entitled to will depend on the length of your delay.
- After you get to your final destination, contact customer service to receive additional compensation. Depending on the length of your flight and the destination, you could be eligible for up to €600 in compensation.
Cancellation
- If your flight is canceled, take note of your original flight, the date you were notified, and any other information that could be helpful.
- If your cancelation occurred before you arrived at the airport, work with customer service to rebook your flight or rebook it yourself.
- If your flight was canceled while at the airport, work with customer service to help get you on the next available flight. If you are entitled to care, they should offer it to you at this point.
- Following your flight, contact customer service for additional compensation, providing all documentation. You could receive up to €600 in compensation.
Our Air Antilles Express Claim Tools
Air Antilles Express Refund Policy
If you face a delay or cancellation while flying on Air Antilles Express, you can receive a full or partial refund in addition to compensation under EC 261. As long as the issue was within the airline’s control, you could receive up to €600 in compensation.
For example, if your flight is delayed at least 2 hours or canceled within 14 days of your departure date, you are eligible for compensation under this law. You need to file a claim with the airline to be eligible to receive your compensation. but you can receive compensation and a full or partial refund at the same time.
Recently Disrupted Air Antilles Express Flights
| Date | Airline (Flight number) | Route | Status | Your compensation |
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About Air Antilles Express
Air Antilles is a French-based airline headquartered in the Pointe-a-Pitre International Airport in Guadeloupe, France. They have a secondary hub in the Martinique Aime Cesaire International Airport. Its fleet has nine crafts, but they serve more than 20 destinations, mainly through scheduled and seasonal flights in the French Antilles.
Their parent company is Air Guyane Express, and together, they make up the Guadeloupean group called CAIRE. Air Antilles has been operating since 2002, eventually dropping the express from their name. They delight customers by helping them get to their final destinations quickly and in style without compromising their customer service.
Air Antilles Express Flight Disruption Statistics
| Year | All Disrupted Flights | Cancelled Flights | Delayed Flights |
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Conclusion
EC 261 covers customers flying in the EU, including France. If you’re using Air Antilles, you could be covered. When you file a claim, you’ll need all the identifying information, and you may receive up to €600 in additional compensation if you can prove the cancelation or delay was in Air Antilles’ control. This page was updated in 2023.
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- Air Antilles Express Flight Disruption Statistics
- Air Antilles Express Flight Delays
- Air Antilles Express Flight Cancellations
