Givt.com review

GIVT is based in Switzerland, but they’re not neutral when it comes to fighting for customers’ rights. They settle violations against EU flight regulations, putting client needs first.

Yes, GIVT is a legitimate company that negotiates with airlines on your behalf. They employ legal, aviation, finance, and technology experts to settle claims easily.

GIVT charges a 29 percent commission, but there are additional fees if your case goes to court. Their average time to close is 8 to 14 weeks.

Yes, GIVT is reliable and efficient, helping clients get the compensation they deserve. They can be more expensive than their peers, but you pay for quality.

The compensation claim process begins by filing a claim on the givt.com website. Once the claim is verified, the customer is asked to provide relevant documentation that will allow GIVT represent them to the airline. This includes certain travel documents and an agreement with GIVT. The complaint is sent to the airline only upon receipt and acceptance of the above documents. If after the individual evaluation, and conclusion of complaint proceedings against the airline there is a need to take legal action, the customer will be asked to provide a power of attorney that allows us to represent them before the relevant legal body. Reaching a decision can take up to 16 months, but GIVT makes every effort to ensure that the claim is processed as quickly as possible.

GIVT makes every effort to ensure that each stage of proceedings is as short as possible, be it the the complaint stage, or legal proceedings stage. The complaint stage can take anywhere from 30 to 60 days, depending on the number of claims received by the airline. In holiday periods, or summertime waiting times may be longer due to increased volumes of filed claims.

Yes, airlines can reject a complaint, but that does not mean that compensation isn’t due. In such cases we initiate legal proceedings aimed at enforcing the claim.

There are two options when it comes to legal proceedings – filing a complaint with the national enforcement body (NEB), or filing a lawsuit in court. This stage can take up to 16 months, , irrespective of the body to which the complaint has been filed. Due to the fact that both bodies are independent, and the number of considered claims is seasonally dependent waiting times may be a little bit longer. GIVT, however, makes every effort to ensure that cases are processed as quickly as possible.

If there is any problem with submitting a claim, simply email details to info@givt.com. Our IT department will take of it for you.

Unfortunately, it is impossible to file a claim without the flight number. The flight number may be found on, for example, booking confirmation, or by checking the airline’s website. Without it, GIVT cannot pursue your claim, because lack of the flight number hampers the process of claiming compensation.

To file a claim you need to have a travel document that proves the passenger’s readiness to fly. An acceptable travel document can be:
boarding pass,
booking confirmation.
Some airlines may request additional information, such as home address, passport number, etc.

For GIVT to be able to file a complaint with an airline, the customer must sign an agreement giving GIVT the right to represent them before an airline. The agreement may be signed electronically, after positive flight verification. The customer is not required to send the original document.

Yes, for GIVT to be able to commence legal proceedings, the customer must sign a power of attorney. This permits GIVT to represent the customer before legal bodies, e.g. courts. If the customer represents a third party or a minor up to 18 years of age, other documents may be required, such as the third party’s authorisation, or an abridged copy of the minor’s birth certificate.

At the moment, GIVT helps in cases of flight delays, cancellations, or denied boarding, but does not provide a service for delayed, damaged or lost baggage. You may personally file for compensation, a successful claim independent on all necessary requirements being fulfilled. Information on areas that need special attention and instructions on how to file a personal complaint may be found in our passenger’s rights section: https://givt.com/en/passengers-rights/baggage/.

Unfortunately, if an airline has declared bankruptcy, obtaining compensation under Regulation (EC) No 261/2004 is no longer possible, even if the passenger has already filed a complaint that is under consideration. Compensation is possible if the flight was booked via a travel agency, and was part of a package. In this instance the travel agency is responsible for booking the flight; when a flight ticket is purchased from an airline by credit card, the passenger should be refunded. If possible payment may be cancelled before it reaches the airline, or in the case of bankruptcy reimbursement is also possible.

The amount of flight compensation depends on the flight distance:
€250 – for flights up to 1,500 km,
€400 – for all flights over 1,500 km within the EU, and for the remaining flights between 1,500 and 3,500 km,
€600 – for all remaining flights over 3,500 km.

Whether flight compensation is due or not depends on flight distance, amount of delay, cancellation notice time, and the reason for denied boarding. More information regarding compensation different types of disruptions can be found in the section about passenger’s rights: https://givt.com/en/passengers-rights/.

Yes, airlines can reduce the amount of flight compensation. Airlines can reduce compensation by 50% if they offer alternate flights for cancelled flights which arrive at the destination by 2/3/4 hours later than scheduled arrival time, depending on the distance of the flight. More information can be found in our passenger’s rights section: https://givt.com/en/passengers-rights/cancelled-flight/.

The claim limitation period for disrupted flights is legally determined by an airline’s country of registration.

Airlines may offer passengers gift coupons, vouchers, cash, or extra bonus points. Acceptance of any these services may negate eligibility for flight compensation under Regulation (EC) No 261/2004. To ensure that your flight will still be eligible for compensation it is best not to accept, or sign for any settlements.

The definition of “extraordinary circumstances” is covered by 14 and 15 of Regulation (EC) No 261/2004. They are described as circumstances, or events that could not have been avoided, even if all reasonable measures had been taken. The EU list of extraordinary circumstances which exempt the carrier from compensation liability includes: political instability in the flight country, security risks, air traffic controller (ground personnel) strikes. More information can be found at: https://givt.com/en/blog/extraordinary-circumstances-as-reason-for-complaint-rejection-is-compensation-really-not-due/.

Yes, under certain conditions. Firstly, the connecting flight must be part of the same booking, and missing the connection must be the airline’s fault. This means that missing the connection must be as a result of the delay, or cancellation of the preceding flight. However, if the connecting flight is a separate booking, it is not eligible for compensation, irrespective of who was at fault. Such flights are treated as two separate flights.

Yes, flight compensation may be due for both charter flights, and low-cost airline flights, provided that they meet the conditions stipulated in Regulation (EC) No 261/2004. These flights can be verified free of charge on GIVT’s flight checker: https://givt.com/en/

To claim compensation, the following personal data is required: name, surname, contact number, and email address. More information on the processing of personal data can be found in our privacy policy: https://givt.com/en/privacy-policy/

GIVT complies to all relevant data protection regulations, and has implemented solutions aimed at securing customer data. Personal data is only used only for the purposes of case handling, and obtaining compensation.

To make a demand pertaining to your personal data in GIVT’s database, send a request to info@givt.com. Your request will be immediately submitted to the Data Protection Officer and processed within 30 business days.

If legal proceedings are involved, the commission rate includes many factors, e.g. lawyers’ fees, associated fees, e.g. court fees, and the costs of drawing up and following the lawsuit. Commission is not charged if compensation is not obtained at this stage.

The following bank details are needed for a compensation payout:
Full name of the account holder,
IBAN, an account number consisting of a country code, check digits, the domestic bank and branch code and client’s personal account number, e.g. GB 26 MIDL 400515 12345674,
BIC/SWIFT (bank identification code, e.g. MIDLGB22 for HSBC Bank),
in some cases, it is also necessary to provide the passenger’s personal address details.

IBAN is an international account number consisting of a country code, check digits, the domestic bank and branch code and client’s number, e.g. GB 26 MIDL 400515 12345674. BIC/SWIFT is a bank identification code, e.g. MIDLGB22 for HSBC Bank.

Compensation can be paid in the following currencies: EUR, PLN, USD, CHF, RON. Currency may be selected at the compensation payout stage.

No, compensation can be paid out only in the following currencies: EUR, PLN, USD, CHF, RON.

You can receive an invoice for compensation by simply ticking the relevant checkbox above the “Send” button in the bank account details form. An invoice can be requested at a later stage by emailing info@givt.com.

The waiting time for compensation payout depends chiefly on the airline, which has 30 days to transfer the funds to GIVT’s accounts. We will then make all payments directly to customer accounts within the next 14 working days.

Verification of a disrupted flight is completely free of charge, and you can be done at https://givt.com/en/ The amount of commission for handling a case is dependent at which stage compensation is attained:
complaint proceedings: 29% commission of the gross amount applies;
legal proceedings: 49% commission of the gross amount applies.
Commission is inclusive or VAT, no other additional fees apply. Commission is only charged when a case has been won.

The compensation claim process begins by filing a claim on the givt.com website. Once the claim is verified, the customer is asked to provide relevant documentation that will allow GIVT represent them to the airline. This includes certain travel documents and an agreement with GIVT. The complaint is sent to the airline only upon receipt and acceptance of the above documents. If after the individual evaluation, and conclusion of complaint proceedings against the airline there is a need to take legal action, the customer will be asked to provide a power of attorney that allows us to represent them before the relevant legal body. Reaching a decision can take up to 16 months, but GIVT makes every effort to ensure that the claim is processed as quickly as possible.

To file a claim you need to have a travel document that proves the passenger’s readiness to fly. An acceptable travel document can be:
boarding pass,
booking confirmation.
Some airlines may request additional information, such as home address, passport number, etc.

First and foremost, compensation from an airline is due if:
the flight was cancelled 13 days or less before the planned departure,
the flight arrived at the destination at least 3 hours later than scheduled,
the passenger was denied boarding despite having arrived on time, and fulfilled all requirements (had all necessary documents), because there were no seats left on the plane (overbooking).
More about passenger’s rights: https://givt.com/en/passengers-rights/ To verify free of charge if your flight is eligible for compensation, simply visit https://givt.com/en/.

The amount of flight compensation depends on the flight distance:
€250 – for flights up to 1,500 km,
€400 – for all flights over 1,500 km within the EU, and for the remaining flights between 1,500 and 3,500 km,
€600 – for all remaining flights over 3,500 km.