Givt.com review

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Givt.com review2021-08-23T17:50:12+01:00

Based in Switzerland, GIVT works with you to help alleviate the complications that happens when filing a claim with larger airlines. Their mission involves negotiating with these airlines to give passengers a fighting chance at receiving any possible compensation for any delayed flights, cancelled flights or any trouble one may have had boarding a flight.

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Visit Givt.com

They have experienced people from different fields including aviation, finance and technology to help with the claims process.

Givt.com overview

OVERALL RANK: #17 out of 24
USABILITY: Easy to use
AVERAGE COMPENSATION: 320€
SERVICE COST: 29%
AVERAGE COMPENSATION TIME: 8-14 weeks
LANGUAGES: 9
REVIEWS: 0% are five star “Excellent” reviews
OFFICIAL WEBSITE: Givt.com

 

Our Givt.com review

Just by looking at GIVT you would think that they know what they are doing. This is because their website and business model has been created by working professionals in different fields of aviation, technology, law and finance. This allows them to cover all aspects of aviation compensation including delayed flights, even during the holidays, as well as missed connections, being denied boarding or any other flight problems that could arise. Through their company your claim can grant you up to €600 and that covers all flights to and from countries located in the European Union.

Their website is colourful and uses graphics to help navigate and obtain the information you need. No detail is too minute as they include a section for each problem that could arise from traveling by airline. With support in 8 different languages they are also accessible to many more people than other companies.

While they do keep a blog which helps people keep their user base informed and up to date, their social media presence is minor. The Facebook link is either broken or does not work. There are also little to find when it comes to user reviews of GIVT. That being said, they do have testimonials on their front page which shows that they have had success in their claims disputes. Also according to these testimonials, they received their compensation payout in about 30 days, which is shorter than most companies.

Unlike other flight compensation companies, GIVT has a legal fee if your claim goes to court and is successful. This is on top of their 29% compensation fee which makes GIVT more expensive than its competition. However they make up for this by providing any and all information you need and being honest about how they handle their business. They are able to keep you updated on your claim progress and are proud of their ability to provide the client with the best chance of winning a claim. With little verified reviews or testimonials, and a higher price tag, this may be a good company for some, but not for everyone.

Other things to know about Givt.com

  • Based in Switzerland.
  • Website supports 8 different languages including Romanian and Portuguese.
  • Has won compensation from major European airlines including Lufthansa, EasyJet and British Airways.
  • Compensation fee is 29% which includes the Value Added Tax (VAT) and could increase by 20% more if legal proceedings happen.

Givt Pros

  • GIVT can be contacted via email or phone.

  • Deals with many major European airlines.

  • Deals with extra flight problems other than delayed or canceled flight.

Givt Cons

  • Customers have claimed that it took longer than advertised to receive their compensation.

  • Charges an extra 20% for legal fees if legal proceedings are required.

Givt.com flight compensation

Short flights

250
  • Flights up to 1500 km

Mid ranged flights

400
  • Flights from 1500 km to 3500 km

Long flights

600
  • Flights more than 3500 km

Givt.com fee

Short flights

725Success fee

Mid ranged flights

116Success fee

Long flights

174Success fee

Is Givt.com trustworthy?

Definitely yes.

 

Claim your compensation at Givt.com here

 

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When are you entitled to EU flight compensation?

 

EC Regulation Number 261/2004 establishes common rules for passenger compensation aid for flight delays in the European Union countries. These rules state that passengers are to be given compensation if their flight was departing or arriving in EU and was delayed due to airline’s fault. Compensation is given to a passenger who has experienced a delay of more than 3 hours. A flight delay in general can be any delay, though in order to qualify for compensation, the delay must put you at your final destination more than 3 hours late. A canceled flight is considered eligible for compensation if it was cancelled less than 14 days before scheduled departure date. Bellow you will find the most common airline’s faults:

Airplane Technical Issues

If the airplane has mechanical or technical issues, such as faulty landing gear or questionable control systems, then the airplane is considered to have technical errors, and is not safe to proceed with the flight.

Airplane Rotation

Rotation situations involve the plane arriving late from its previous destination. This offsets the time it departs on its next scheduled flight route.

Operational Issues

Operational issues can include anything having to do with the planning of the flight. This normally involves route planning, but it could include other technicalities that affect the operation of the plane.

Other

The law provides some level of flexibility here, since there are other scenarios where the flight may not be able to proceed. These reasons are not always foreseeable, therefore hard to document specifics.

When are you not entitled to EU flight compensation?

 

There are certain circumstances where the airline is not responsible for flight disruptions. If the airline is not responsible, then passengers do not qualify for compensation.

Delayed for Less Than 3 Hours

If you flight was delayed, but you still made it to your final destination in less than 3 hours late, then you do not qualify for compensation.

Flight Canceled More Than 14 Days Ago

A canceled flight is not considered eligible for compensation if it was cancelled more than 14 days before scheduled departure date.

Airplane Manufacturing Flaws

Manufacturing flaws in the aircraft is considered to be no fault of the airline. Under these conditions, no compensation is required.

Bad Weather Conditions

If it is determined to be unsafe for the aircraft to depart, the airline is not at fault and compensation is not required.

Strikes and Incidents

Strikes are not considered the fault of the airline; therefore, compensation benefits do not apply.

Non-EU Flight/Operator

If your flight carrier isn’t registered in the EU, the flight does not qualify for compensation.

Givt.com FAQ

What does the compensation claim process look like?2020-01-09T02:05:24+00:00

The compensation claim process begins by filing a claim on the givt.com website. Once the claim is verified, the customer is asked to provide relevant documentation that will allow GIVT represent them to the airline. This includes certain travel documents and an agreement with GIVT. The complaint is sent to the airline only upon receipt and acceptance of the above documents. If after the individual evaluation, and conclusion of complaint proceedings against the airline there is a need to take legal action, the customer will be asked to provide a power of attorney that allows us to represent them before the relevant legal body. Reaching a decision can take up to 16 months, but GIVT makes every effort to ensure that the claim is processed as quickly as possible.

How long does the complaint stage take?2020-01-09T02:04:59+00:00

GIVT makes every effort to ensure that each stage of proceedings is as short as possible, be it the the complaint stage, or legal proceedings stage. The complaint stage can take anywhere from 30 to 60 days, depending on the number of claims received by the airline. In holiday periods, or summertime waiting times may be longer due to increased volumes of filed claims.

Can airlines reject a complaint?2020-01-09T02:04:38+00:00

Yes, airlines can reject a complaint, but that does not mean that compensation isn’t due. In such cases we initiate legal proceedings aimed at enforcing the claim.

What are legal proceedings and how long can they take?2020-01-09T02:04:19+00:00

There are two options when it comes to legal proceedings – filing a complaint with the national enforcement body (NEB), or filing a lawsuit in court. This stage can take up to 16 months, , irrespective of the body to which the complaint has been filed. Due to the fact that both bodies are independent, and the number of considered claims is seasonally dependent waiting times may be a little bit longer. GIVT, however, makes every effort to ensure that cases are processed as quickly as possible.

Problem submitting a claim – what to do?2020-01-09T02:03:59+00:00

If there is any problem with submitting a claim, simply email details to info@givt.com. Our IT department will take of it for you.

Is it possible to submit a claim without having the flight number?2020-01-09T02:03:39+00:00

Unfortunately, it is impossible to file a claim without the flight number. The flight number may be found on, for example, booking confirmation, or by checking the airline’s website. Without it, GIVT cannot pursue your claim, because lack of the flight number hampers the process of claiming compensation.

How to file a claim for more than one passenger?2020-01-09T02:02:43+00:00

To file a claim for more than one passenger, simply select “Yes” at the “did you travel with family or friends?” promt. GIVT will send you the relevant form to provide your fellow passenger’s details.

What documents are needed to file a claim?2020-01-09T02:02:13+00:00

To file a claim you need to have a travel document that proves the passenger’s readiness to fly. An acceptable travel document can be:
boarding pass,
booking confirmation.
Some airlines may request additional information, such as home address, passport number, etc.

What documents does GIVT need to file a complaint with an airline?2020-01-09T02:01:52+00:00

For GIVT to be able to file a complaint with an airline, the customer must sign an agreement giving GIVT the right to represent them before an airline. The agreement may be signed electronically, after positive flight verification. The customer is not required to send the original document.

Are any additional documents needed at the legal proceedings stage?2020-01-09T02:01:26+00:00

Yes, for GIVT to be able to commence legal proceedings, the customer must sign a power of attorney. This permits GIVT to represent the customer before legal bodies, e.g. courts. If the customer represents a third party or a minor up to 18 years of age, other documents may be required, such as the third party’s authorisation, or an abridged copy of the minor’s birth certificate.

Can I obtain compensation for delayed. damaged, or lost baggage?2020-01-09T02:01:05+00:00

At the moment, GIVT helps in cases of flight delays, cancellations, or denied boarding, but does not provide a service for delayed, damaged or lost baggage. You may personally file for compensation, a successful claim independent on all necessary requirements being fulfilled. Information on areas that need special attention and instructions on how to file a personal complaint may be found in our passenger’s rights section: https://givt.com/en/passengers-rights/baggage/.

Can cancelled flight compensation be claimed from an airline that has declared bankruptcy?2020-01-09T02:00:42+00:00

Unfortunately, if an airline has declared bankruptcy, obtaining compensation under Regulation (EC) No 261/2004 is no longer possible, even if the passenger has already filed a complaint that is under consideration. Compensation is possible if the flight was booked via a travel agency, and was part of a package. In this instance the travel agency is responsible for booking the flight; when a flight ticket is purchased from an airline by credit card, the passenger should be refunded. If possible payment may be cancelled before it reaches the airline, or in the case of bankruptcy reimbursement is also possible.

What determines the amount of compensation?2020-01-09T02:00:19+00:00

The amount of flight compensation depends on the flight distance:
€250 – for flights up to 1,500 km,
€400 – for all flights over 1,500 km within the EU, and for the remaining flights between 1,500 and 3,500 km,
€600 – for all remaining flights over 3,500 km.

What determines whether flight compensation is due or not?2020-01-09T02:00:01+00:00

Whether flight compensation is due or not depends on flight distance, amount of delay, cancellation notice time, and the reason for denied boarding. More information regarding compensation different types of disruptions can be found in the section about passenger’s rights: https://givt.com/en/passengers-rights/.

Can an airline reduce the amount of flight compensation?2020-01-09T01:58:43+00:00

Yes, airlines can reduce the amount of flight compensation. Airlines can reduce compensation by 50% if they offer alternate flights for cancelled flights which arrive at the destination by 2/3/4 hours later than scheduled arrival time, depending on the distance of the flight. More information can be found in our passenger’s rights section: https://givt.com/en/passengers-rights/cancelled-flight/.

What does it mean that “the right to compensation for a disrupted flight has expired”?2020-01-09T01:58:24+00:00

The claim limitation period for disrupted flights is legally determined by an airline’s country of registration.

Can an airline provide gift coupons and/or ancillary services instead of compensation?2020-01-09T01:58:02+00:00

Airlines may offer passengers gift coupons, vouchers, cash, or extra bonus points. Acceptance of any these services may negate eligibility for flight compensation under Regulation (EC) No 261/2004. To ensure that your flight will still be eligible for compensation it is best not to accept, or sign for any settlements.

What are “extraordinary circumstances”?2020-01-09T01:57:35+00:00

The definition of “extraordinary circumstances” is covered by 14 and 15 of Regulation (EC) No 261/2004. They are described as circumstances, or events that could not have been avoided, even if all reasonable measures had been taken. The EU list of extraordinary circumstances which exempt the carrier from compensation liability includes: political instability in the flight country, security risks, air traffic controller (ground personnel) strikes. More information can be found at: https://givt.com/en/blog/extraordinary-circumstances-as-reason-for-complaint-rejection-is-compensation-really-not-due/.

Is a missed connection eligible for compensation?2020-01-09T01:57:06+00:00

Yes, under certain conditions. Firstly, the connecting flight must be part of the same booking, and missing the connection must be the airline’s fault. This means that missing the connection must be as a result of the delay, or cancellation of the preceding flight. However, if the connecting flight is a separate booking, it is not eligible for compensation, irrespective of who was at fault. Such flights are treated as two separate flights.

Are disrupted charter flights, or low-cost airline flights eligible for compensation?2020-01-09T01:56:36+00:00

Yes, flight compensation may be due for both charter flights, and low-cost airline flights, provided that they meet the conditions stipulated in Regulation (EC) No 261/2004. These flights can be verified free of charge on GIVT’s flight checker: https://givt.com/en/

What kind of personal data is needed to claim compensation?2020-01-09T01:56:16+00:00

To claim compensation, the following personal data is required: name, surname, contact number, and email address. More information on the processing of personal data can be found in our privacy policy: https://givt.com/en/privacy-policy/

How is personal data protected, and is it safe?2020-01-09T01:55:53+00:00

GIVT complies to all relevant data protection regulations, and has implemented solutions aimed at securing customer data. Personal data is only used only for the purposes of case handling, and obtaining compensation.

How to remove personal data from GIVT’s database?2020-01-09T01:55:34+00:00

To make a demand pertaining to your personal data in GIVT’s database, send a request to info@givt.com. Your request will be immediately submitted to the Data Protection Officer and processed within 30 business days.

Why is the commission rate higher for legal proceedings?2020-01-09T01:55:08+00:00

If legal proceedings are involved, the commission rate includes many factors, e.g. lawyers’ fees, associated fees, e.g. court fees, and the costs of drawing up and following the lawsuit. Commission is not charged if compensation is not obtained at this stage.

What bank details are needed for a compensation payout?2020-01-09T01:54:48+00:00

The following bank details are needed for a compensation payout:
Full name of the account holder,
IBAN, an account number consisting of a country code, check digits, the domestic bank and branch code and client’s personal account number, e.g. GB 26 MIDL 400515 12345674,
BIC/SWIFT (bank identification code, e.g. MIDLGB22 for HSBC Bank),
in some cases, it is also necessary to provide the passenger’s personal address details.

What are BIC, SWIFT and IBAN?2020-01-09T01:54:20+00:00

IBAN is an international account number consisting of a country code, check digits, the domestic bank and branch code and client’s number, e.g. GB 26 MIDL 400515 12345674. BIC/SWIFT is a bank identification code, e.g. MIDLGB22 for HSBC Bank.

In what currency can compensation be paid?2020-01-09T01:53:59+00:00

Compensation can be paid in the following currencies: EUR, PLN, USD, CHF, RON. Currency may be selected at the compensation payout stage.

Can I receive compensation in a currency other than those indicated on the form?2020-01-09T01:53:38+00:00

No, compensation can be paid out only in the following currencies: EUR, PLN, USD, CHF, RON.

Can I get an invoice with my compensation?2020-01-09T01:53:20+00:00

You can receive an invoice for compensation by simply ticking the relevant checkbox above the “Send” button in the bank account details form. An invoice can be requested at a later stage by emailing info@givt.com.

How long do I have to wait for compensation to be paid after a positive decision?2020-01-09T01:52:58+00:00

The waiting time for compensation payout depends chiefly on the airline, which has 30 days to transfer the funds to GIVT’s accounts. We will then make all payments directly to customer accounts within the next 14 working days.

What is the commission for handling a case?2020-01-09T01:52:36+00:00

Verification of a disrupted flight is completely free of charge, and you can be done at https://givt.com/en/ The amount of commission for handling a case is dependent at which stage compensation is attained:
complaint proceedings: 29% commission of the gross amount applies;
legal proceedings: 49% commission of the gross amount applies.
Commission is inclusive or VAT, no other additional fees apply. Commission is only charged when a case has been won.

What does the compensation claim process look like?2020-01-09T01:52:14+00:00

The compensation claim process begins by filing a claim on the givt.com website. Once the claim is verified, the customer is asked to provide relevant documentation that will allow GIVT represent them to the airline. This includes certain travel documents and an agreement with GIVT. The complaint is sent to the airline only upon receipt and acceptance of the above documents. If after the individual evaluation, and conclusion of complaint proceedings against the airline there is a need to take legal action, the customer will be asked to provide a power of attorney that allows us to represent them before the relevant legal body. Reaching a decision can take up to 16 months, but GIVT makes every effort to ensure that the claim is processed as quickly as possible.

What documents are needed to file a claim?2020-01-09T01:51:51+00:00

To file a claim you need to have a travel document that proves the passenger’s readiness to fly. An acceptable travel document can be:
boarding pass,
booking confirmation.
Some airlines may request additional information, such as home address, passport number, etc.

What kinds of flight disruptions must occur, and what conditions must be met in order to obtain compensation?2020-01-09T01:51:20+00:00

First and foremost, compensation from an airline is due if:
the flight was cancelled 13 days or less before the planned departure,
the flight arrived at the destination at least 3 hours later than scheduled,
the passenger was denied boarding despite having arrived on time, and fulfilled all requirements (had all necessary documents), because there were no seats left on the plane (overbooking).
More about passenger’s rights: https://givt.com/en/passengers-rights/ To verify free of charge if your flight is eligible for compensation, simply visit https://givt.com/en/.

What determines the amount of compensation?2020-01-09T01:50:58+00:00

The amount of flight compensation depends on the flight distance:
€250 – for flights up to 1,500 km,
€400 – for all flights over 1,500 km within the EU, and for the remaining flights between 1,500 and 3,500 km,
€600 – for all remaining flights over 3,500 km.