Compensair is a Russian company that was created in 2016 to help air travellers know their rights when it comes to claiming any airline compensation due to a delayed or cancelled flight. They have had clients claim money from over 40 countries from hundreds of different airlines.
Compensair also aligns under the Europoean Union and Turkey Regulation which includes any flight where the country of departure is a member of the EU and the registered airline is in the EU as well as Iceland, Switzerland and Norway.
Compensair.com overview
| OVERALL RANK: | #5 out of 24 |
|---|---|
| USABILITY: | Easy to use |
| AVERAGE COMPENSATION: | 310€ |
| SERVICE COST: | 30% |
| AVERAGE COMPENSATION TIME: | 10-16 weeks |
| LOCATIONS: | 14 |
| REVIEWS: | 86 % are five star “Excellent” reviews |
| OFFICIAL WEBSITE: | Compensair.com |
Our Compensair.com review
Compensair has dealt with 40 countries and hundreds of different airlines allowing it to have experience in getting a customer’s claim, this is also doubly effective as they cover every country in the Eurpoean Union and a few outside it. Despite only having limited means of communication, Compensair is able to assist in five different languages and do respond quickly through the appropriate channels.
They are transparent about how they operate, which provides peace of mind to anyone wishing to use them. Their website is simple and laid out in a way that explains who they are, how they work and what it takes to get you compensation for your delayed or cancelled flight.
The customer reviews are overwhelmingly positive citing how easy Compensair’s service was to use, as well as the friendliness of those working for them. Compensair’s Facebook is also buzzing with activity and positive reviews, which shows they have a dedicated client base. While there may be a couple of small wrinkles, Compensair is a reliable company to claim any compensation you may be owed for your flight.
While it may take a little while to get your compensation, depending on the circumstances, Compensair seems dedicated to giving you everything you may be owed, while making it easier on you without having to go through the airline itself. This includes paying for all possible court proceedings and only charging you if your claim is successful.
Other things to know about Compensair.com
- Established in 2016.
- Operates out of Russia and covers any country in the European Union.
- Compensation charge is 30% of the compensation amount, with the Value Added Tax included. You are only charged if awarded money.
- Customer reviews average out to about 4.8/5.
- The length it takes to get compensation varies on whether or not court proceedings are involved. The average is 12 weeks.
- Application process takes about 2 minutes.
- Average compensation amount is 310€.
- Supported languages are English, Russian, Turkish, Ukrainian and Spanish.
Compensair Pros
Can claim up to €600 and only charges if your claim is successful.
Application takes only 2 minutes to fill out.
Covers all possible court costs.
Can claim a flight up to 6 years.
Instant response to claims.
Compensair Cons
User support is not personalized.
Compensair does not have a live chat system or a Facebook chat system.
No readily available method to check the status of a claim.
Claim compensation can take up to 20 weeks with court proceedings.
Compensair.com flight compensation
Short flights
- Flights up to 1500 km
Mid ranged flights
- Flights from 1500 km to 3500 km
Long flights
- Flights more than 3500 km
Compensair.com fee
Short flights
Mid ranged flights
Long flights
Is Compensair.com trustworthy?
Yes, you can definitely trust them.
This Compensair.com review was updated on January 2022.
Compensair.com alternatives
When are you entitled to EU flight compensation?
EC Regulation Number 261/2004 establishes common rules for passenger compensation aid for flight delays in the European Union countries. These rules state that passengers are to be given compensation if their flight was departing or arriving in EU and was delayed due to airline’s fault. Compensation is given to a passenger who has experienced a delay of more than 3 hours. A flight delay in general can be any delay, though in order to qualify for compensation, the delay must put you at your final destination more than 3 hours late. A canceled flight is considered eligible for compensation if it was cancelled less than 14 days before scheduled departure date. Bellow you will find the most common airline’s faults:
Airplane Technical Issues
If the airplane has mechanical or technical issues, such as faulty landing gear or questionable control systems, then the airplane is considered to have technical errors, and is not safe to proceed with the flight.
Airplane Rotation
Rotation situations involve the plane arriving late from its previous destination. This offsets the time it departs on its next scheduled flight route.
Operational Issues
Operational issues can include anything having to do with the planning of the flight. This normally involves route planning, but it could include other technicalities that affect the operation of the plane.
Other
The law provides some level of flexibility here, since there are other scenarios where the flight may not be able to proceed. These reasons are not always foreseeable, therefore hard to document specifics.
When are you not entitled to EU flight compensation?
There are certain circumstances where the airline is not responsible for flight disruptions. If the airline is not responsible, then passengers do not qualify for compensation.
Delayed for Less Than 3 Hours
If you flight was delayed, but you still made it to your final destination in less than 3 hours late, then you do not qualify for compensation.
Flight Canceled More Than 14 Days Ago
A canceled flight is not considered eligible for compensation if it was cancelled more than 14 days before scheduled departure date.
Airplane Manufacturing Flaws
Manufacturing flaws in the aircraft is considered to be no fault of the airline. Under these conditions, no compensation is required.
Bad Weather Conditions
If it is determined to be unsafe for the aircraft to depart, the airline is not at fault and compensation is not required.
Strikes and Incidents
Strikes are not considered the fault of the airline; therefore, compensation benefits do not apply.
Non-EU Flight/Operator
If your flight carrier isn’t registered in the EU, the flight does not qualify for compensation.
Compensair.com FAQ
Compensair is a Russian company that was created in 2016 to help air travelers know their rights when it comes to claiming any airline compensation due to a delayed or cancelled flight. For a full Compensair review please visit our website.
Yes, Compensair is legitimate company. For a full Compensair review please visit our website.
Compensair is a reliable company to claim any compensation you may be owed for your flight. But are there any better alternatives? If yes, you will find them here.
Compensair services cost money only if they win your compensation.
Compensair charge 25% (VAT included) of the compensation amount as a fee. They charge this fee only after receiving compensation, so you get your compensation minus fee.
Yes, Compensair is totally secured. For a full Compensair review please visit our website.
- Signed consent
- Information about the flight and booking or ticket number
Only the passenger has the right to compensation no matter who paid for the ticket.
If your flight was delayed or cancelled, or you were denied boarding within last 2-6 years (depending on the operating airlne and your route), you are entitled to compensation and can submit an application to Compensair.
The EU regulation applies if:
- The country of departure is the member of EU whatever is the operating airline
- The flight is operated by an airline registered in EU (as well as Iceland, Norway or Switzerland)
We try to get you your compensation as soon as possible. Some airlines respond in 2-3 days, some other – in 4-6 weeks. On average we ensure pre-court acceptance within first 8 weeks after claim submission. If court process is involved, the duration can reach 16-20 weeks.
How can Compensair help me?
- Detailed analysis of the case and proof preparation
- Claim draft
- Legal dialogue with the airline
If necessary (we take all the costs and risks):
- Preparation for court
- Court procedure
You are always aware of your application status via your personal profile and our notifications.
No. You can claim your compensation without holding a EU or Turkey citizenship, which does not affect the implementation of the regulation.
This is a normal situation, since airlines hardly ever agree to pay at once. Our experience working with airlines lets us maximize the chances to get compensation before court. If airline still rejects to pay, we prepare for court procedure to ensure successful resolution of the case.
If you reached your final destination with a delay of more than 3 hours, you are entitled to get compensation from €250 to €600. The delay should not be caused by extraordinary circumstances:
- unfavorable weather conditions
- strike
- risk of act of terrorism
If the delay is more than 2 hours, you are entitled to additional support from the airline:
- free phone calls
- free refreshments
- free meals
- free accommodation
- free transfer to accommodation