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Compensair is a Russian company that was created in 2016 to help air travellers know their rights when it comes to claiming any airline compensation due to a delayed or cancelled flight. They have had clients claim money from over 40 countries from hundreds of different airlines.

Compensair also aligns under the Europoean Union and Turkey Regulation which includes any flight where the country of departure is a member of the EU and the registered airline is in the EU as well as Iceland, Switzerland and Norway.



Visit overview

OVERALL RANK: #19 out of 34
USABILITY: Easy to use
REVIEWS: 86 % are five star “Excellent” reviews

Our review review

Compensair has dealt with 40 countries and hundreds of different airlines allowing it to have experience in getting a customer’s claim, this is also doubly effective as they cover every country in the Eurpoean Union and a few outside it. Despite only having limited means of communication, Compensair is able to assist in five different languages and do respond quickly through the appropriate channels.

They are transparent about how they operate, which provides peace of mind to anyone wishing to use them. Their website is simple and laid out in a way that explains who they are, how they work and what it takes to get you compensation for your delayed or cancelled flight.

The customer reviews are overwhelmingly positive citing how easy Compensair’s service was to use, as well as the friendliness of those working for them. Compensair’s Facebook is also buzzing with activity and positive reviews, which shows they have a dedicated client base. While there may be a couple of small wrinkles, Compensair is a reliable company to claim any compensation you may be owed for your flight.

While it may take a little while to get your compensation, depending on the circumstances, Compensair seems dedicated to giving you everything you may be owed, while making it easier on you without having to go through the airline itself. This includes paying for all possible court proceedings and only charging you if your claim is successful.

Other things to know about

  • Established in 2016.
  • Operates out of Russia and covers any country in the European Union.
  • Compensation charge is 30% of the compensation amount, with the Value Added Tax included. You are only charged if awarded money.
  • Customer reviews average out to about 4.8/5.
  • The length it takes to get compensation varies on whether or not court proceedings are involved. The average is 8 weeks.
  • Application process takes about 2 minutes.
  • Average compensation amount is 350€.
  • Supported languages are English, Russian, Turkish, Ukrainian and Spanish.

Compensair Pros

  • Can claim up to €600 and only charges if your claim is successful.

  • Application takes only 2 minutes to fill out.

  • Covers all possible court costs.

  • Can claim a flight up to 6 years.

  • Instant response to claims.

Compensair Cons

  • User support is not personalized.

  • Compensair does not have a live chat system or a Facebook chat system.

  • No readily available method to check the status of a claim.

  • Claim compensation can take up to 20 weeks with court proceedings. flight compensation

Short flights

  • Flights up to 1500 km

Mid ranged flights

  • Flights from 1500 km to 3500 km

Long flights

  • Flights more than 3500 km fee

Short flights

75Success fee

Mid ranged flights

120Success fee

Long flights

180Success fee

Is trustworthy?

Yes, you can definitely trust them.

This review was updated in 2024.

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ClaimCompass Review FAQ

Compensair is UK based company that was created in 2016 to help air travelers know their rights when it comes to claiming any airline compensation due to a delayed or cancelled flight.

Yes, Compensair is legitimate company.

Compensair is a reliable company to claim any compensation you may be owed for your flight.

Compensair services cost money only if they win your compensation.

Compensair charge 30% of the compensation amount as a fee. They charge this fee only after receiving compensation, so you get your compensation minus fee.

Yes, Compensair is totally secured.

  • Signed consent
  • Information about the flight and booking or ticket number

Only the passenger has the right to compensation no matter who paid for the ticket.

If your flight was delayed or cancelled, or you were denied boarding within last 2-6 years (depending on the operating airlne and your route), you are entitled to compensation and can submit an application to Compensair.

The EU regulation applies if:

  • The country of departure is the member of EU whatever is the operating airline
  • The flight is operated by an airline registered in EU (as well as Iceland, Norway or Switzerland)

We try to get you your compensation as soon as possible. Some airlines respond in 2-3 days, some other – in 4-6 weeks. On average we ensure pre-court acceptance within first 8 weeks after claim submission. If court process is involved, the duration can reach 16-20 weeks.

How can Compensair help me?

  • Detailed analysis of the case and proof preparation
  • Claim draft
  • Legal dialogue with the airline

If necessary (we take all the costs and risks):

  • Preparation for court
  • Court procedure

You are always aware of your application status via your personal profile and our notifications.

No. You can claim your compensation without holding a EU or Turkey citizenship, which does not affect the implementation of the regulation.

This is a normal situation, since airlines hardly ever agree to pay at once. Our experience working with airlines lets us maximize the chances to get compensation before court. If airline still rejects to pay, we prepare for court procedure to ensure successful resolution of the case.

If you reached your final destination with a delay of more than 3 hours, you are entitled to get compensation from €250 to €600. The delay should not be caused by extraordinary circumstances:

  • unfavorable weather conditions
  • strike
  • risk of act of terrorism

If the delay is more than 2 hours, you are entitled to additional support from the airline:

  • free phone calls
  • free refreshments
  • free meals
  • free accommodation
  • free transfer to accommodation