Frequently Asked Questions

Traveling can be a hassle. Something is bound to go wrong at some point, but will that situation lead to financial compensation? Let's take a look at what UK passengers can expect while traveling in a post-Brexit world. Key Takeaways UK passengers are still protected by EU261 law even after Brexit, thanks to the UK261 law, which is a carbon copy of the EU law. Passengers may be entitled to financial compensation for flight cancellations, delays, and missed connections, but there are several exceptions and loopholes that could make receiving compensation a hassle. Passengers are likely to receive [...]

"Your flight has been delayed." Imagine this pops up in your messages when you have done all your packing and are ready to go to the airport to fly off to the holiday trip you've been waiting on for months. While air traveling is the most efficient and comfortable mode of travel, it has its flaws, e.g. delayed flights. Passengers are forced to wait around for hours and hours with no idea of what's going on. Flight delays are becoming more and more common and causing a lot of trouble, but even seasoned travelers know that delays can [...]

Flying direct is every passenger’s dream scenario. Unfortunately, taking a direct flight is not always an option depending on your travel plans. Even when there are direct 12+ hour flights and it is possible to fly non-stop, the added expense can make the flight out of reach for the average traveler. Taking a connecting flight between two or more places is often the only option. Of course, connecting flights can be a great source of confusion. How do connecting flights work? Can I get a connecting flight between two different airlines? These are some of the questions you’ll [...]

Flight delays and cancellations can turn any trip into an ordeal. Amidst the chaos, the term 'extraordinary circumstances' often surfaces, leaving passengers questioning their compensation rights. But what does it imply? Let's unravel this crucial, yet often mystifying term in the context of air travel disruptions. This article was updated in . Key Takeaways Passengers have the right to compensation and assistance under Regulation EC261/2004 if they experience flight cancellations or delays of 3 or more hours, as long as the incident was not due to extraordinary circumstances. Extraordinary circumstances are defined as situations that are outside [...]

You show up early for a flight only to look up at the board and find it is either cancelled or delayed. What now? Millions of air passengers face this exact dilemma every year. As a passenger, it can leave you feeling totally powerless. Luckily, you do have some rights when it comes to less than desirable flight outcomes. Thanks to EU Regulation 261/2004, you can claim an amount up to $700 (€600) for flights that have been delayed or cancelled. The best part of all, you don’t need a lawyer or outside help to claim EU flight [...]

These are unprecedented times. The COVID-19 outbreak has derailed plans, shaken the world economy, and left many travellers feeling out of sorts. Air carriers have also been hit hard due to strict containment measures enacted by public authorities, including lockdowns, shelter in place orders, quarantine zones, and travel restrictions. Generally, these measures need to be taken to ensure public safety, but they can leave travellers to deal with cancelled or redirected flights, many of which may not be able to be rebooked. To help guide airlines and travellers the EU commission has issued a guideline to help with [...]

Flying is always a hassle, and there are many things that can go wrong before you even board the airplane. One of these is the delay or cancellation of your flight due to extreme weather. This can include tornadoes, ice and snow storms, thunderstorms and ash clouds. When cancellations happen because of the weather there are many things to consider and know. Key Takeaways Passengers may not be entitled to compensation for flight delays or cancellations due to bad weather, as it is considered an "extraordinary circumstance" beyond the control of the airline. However, there are some situations [...]

If your flight was delayed or cancelled, it could seem as though you have nowhere to turn. Your time has been wasted, your day of travel has been ruined, and you have a massive corporate airline staring you down, daring you to do something. You might be protected by EC261, which guarantees you compensation for this lost time, but what good is it if you are alone against the airline? The legal process of receiving your due compensation can be long and grueling. Luckily, you are not alone. There are countless apps available to help you get the compensation [...]