Frequently Asked Questions

As travel becomes increasingly global, understanding your rights as a passenger is crucial. If you're regularly jet-setting between the UK and the EU, you might wonder what the differences are between the EC261 and UK261 regulations. In this guide, we’ll dissect these two crucial regulations, highlighting their key differences and what they mean for you as an air traveller. Check Your Compensation   EC261 vs UK261 - What is The Difference? EC261 is short for European Commission Regulation No. 261/2004, also called EU261. EC261 is the original set of regulations developed by the EU to protect airline [...]

Airline strikes can be stressful. There are many different unions that can strike and completely derail your travel plans. There are some strikes that are pre-planned, while others happen without notice. Airlike strikes can last a few hours or a few days. It depends on the strike and what’s outlined in the documentation. Here’s all you need to know about how long airline strikes last. Key Takeaways Airline strikes are organized by labor unions to address grievances related to pay, benefits, and working conditions. They can significantly disrupt travel plans and operations, as employees collectively cease work. The [...]

While it’s not common, airlines can declare bankruptcy, leaving passengers wondering what their rights are and if they are even going to be able to travel. It’s a complicated situation, and what you are entitled to depends on the airline’s situation and how you paid for your tickets. Here’s everything you need to know about what your rights are as a passenger if an airline goes bankrupt. Key Takeaways Airlines can file for bankruptcy, but this doesn't necessarily mean immediate cessation of operations. Passengers should understand their rights and options depending on the airline's status. Passengers with refundable [...]

Travelling can be stressful enough on your own, and once you add an infant, it can take it to the next level. You have rights when you are flying with your infant, and it’s important to know what they are so you’re equipped if something happens. Here are seven facts to help you travel with infants. Key Takeaways Parents traveling with infants can carry larger quantities of formula, breast milk, and baby food on the plane, exempt from the standard liquid restrictions. Cooling accessories for preservation are also allowed. Children under 2 years old can fly on their [...]

The words airline strike is enough to strike fear in most travellers. You can’t effectively fly if key members of the flight crew are on strike and many people aren’t willing to cross the picket line. There are different types of strikes that can impact your travel plans, and here’s all you need to know about air traffic controller (ATC) strikes. Key Takeaways Air traffic controllers are critical members of the airport staff, responsible for directing planes' movements and ensuring safe distances between aircraft. Their absence during a strike can lead to flight disruptions and potential safety concerns. [...]

Flying is stressful enough, but when people are acting out on the plane, it can make it even worse. Some of these issues can even cause the plane to be grounded, causing costly delays and cancellations for passengers and airlines alike. Here are five of the most common examples of unruly behavior so you know what to avoid on the flight. Key Takeaways Unruly behavior on planes poses significant safety risks for both passengers and the aircraft. From smoking and vaping to disregarding seatbelt instructions, such actions can lead to accidents, fires, and injuries, prompting airlines to enforce [...]

Your flight was delayed or cancelled. It’s unfortunate, but it happens. The first thing you need to do is take a deep breath and make alternative accommodations with your airline. If you still want to travel, they can get you on the next available flight. If you want to terminate your trip, they can offer you a full or partial refund. You have options, so don’t settle for less than you want. Now that that’s squared away check your eligibility under EC 261. Depending on the circumstances of your flight issue, you could receive up to £600 in [...]

Not everyone is on their best behaviour when they are on an airplane. Perhaps they are overserved and start making a scene, or maybe they just lost their temper and started yelling. Regardless of why they have become unruly, sometimes planes have to make an unscheduled stop to get them off the plane for the safety of the other passengers. Unfortunately, this can cause delays, passengers to miss their connecting flights, and other costly inconveniences, leaving many to wonder if they can get compensation if something like this happens to them. Here’s all you need to know. Key [...]

If there are changes to your reservation after you’ve booked it, you may be entitled to compensation under EC 261. Here’s all you need to know. Key Takeaways European Regulation EC 261 provides passengers with essential rights and compensation when airlines make avoidable changes to flight reservations, including cancellations, delays, and overbookings. Passengers may qualify for compensation if their flight was canceled less than 14 days before departure, delayed over three hours, canceled due to overbooking, or resulted in a missed connecting flight due to the airline's fault. Understanding the terms and conditions outlined on the airline's website [...]