EC 261 covers passengers who are flying through the EU, including Stuffgart Airport. If your flight is delayed or canceled – regardless of who your carrier is – while departing from Stuttgart, you should be covered. There are other circumstances that determine just how much, and here’s all you need to know.
What are Your Passengers Rights
Your rights depend on if you’re flying on an EU-based carrier. If you are, you’re covered under all circumstances. If you’re not, you’ll be covered only if you’re leaving from or landing to Frankfurt Airport, though you can always contact customer service to see what they can do for you. Under EC 261, you could receive up to €600.
Flight Delay Compensation
If your flight is delayed, take a deep breath. It’s going to be okay! There are fewer things worse than being trapped in the airport, but it will be okay. The airline will help you get to where you need to be, and once you get there, you may be entitled to additional compensation.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
Most airlines cannot issue compensation at the airport, so you’ll need to contact customer service for assistance.
Flight Cancellation Compensation
If your flight is cancelled and you’re traveling through Frankfurt Airport, you should be covered under EU 261. If you’re at the airport, you should be entitled to care. Once you get to your final destination, contact customer service. They can help you get the compensation you’re entitled to under this powerful regulation.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
You can’t claim your additional compensation at their airport unless you’re canceled due to overbooking.
Calculate your compensation
What to Do in Case of Delays or Cancellations?
If you face a delay or cancellation when you are at Frankfurt Airport, the great news is that you will be covered under EU 261. Here’s what you need to do.
Delays
- Take note of your delay, including when you were notified, the length of delay, and more. This will be important as the amount of compensation you receive is dependent on these factors.
- If your delay is two hours or more, connect with customer service to receive care, including meals, hotels, transportation, communication, and more.
- After you get to your final destination, claim your compensation. Provide all details to help make your case.
Cancellation
- If your flight was cancelled while traveling through Frankfurt Airport, write down when you were notified, why your flight was cancelled, the delay it caused, and more. Anything that will be helpful.
- Talk with customer service to get on a new flight. Don’t worry about EU 261 until you get to your final destination.
- Once the dust has settled, claim your compensation. Depending on the circumstances, you could get up to €600.
The regulations vary, but the sooner you file, the better to get the compensation you deserve.
Recently Disrupted Flights in Stuttgart Airport
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|
About Stuttgart Airport
Stuffgart Airport serves the German state of Baden-Wurttemberg, offering international flights to the surrounding area. It’s the sixth busiest airport in Germany, connecting millions of people to their final destinations each year for nearly 100 years. It is also a hub for Condor, Eurowings, and TUI fly Deutschland.
The Stuffgart Airport has four passenger terminals, but each has separate check-ins, and they are connected by eight jet bridges. They offer passenger flights and cargo services throughout Europe, North America, the Middle East, and more. While it is smaller than other German airports, many popular airlines fly through Stuffgart Airport regularly.
Stuttgart Airport Disruption Statistics
| Year | All Disrupted Flights | Cancelled Flights | Delayed Flights |
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Conclusion
Stuttgart Airport is covered under EC 261, which protects passengers flying through Europe against avoidable delays and cancelations. Regardless of the airline, you fly on, if you are departing from Stuttgart, you should qualify. To claim, you need to file directly with your airline, though the final amount will vary. This page was updated on June 2023.