Stockholm Airport is lovely to visit, but it can quickly become a nightmare if you’re faced with avoidable delays and flight cancelations from your airline. EC 261 is in place to prevent these issues, but you’ll need to file a claim to be eligible. Here’s everything you need to know.
What are Your Passengers Rights
Your rights depend on if you’re flying on an EU-based carrier. If you are, you’re covered under all circumstances. If you’re not, you’ll be covered only if you’re leaving from or landing to Frankfurt Airport, though you can always contact customer service to see what they can do for you. Under EC 261, you could receive up to €600.
Flight Delay Compensation
If your flight is delayed, take a deep breath. It’s going to be okay! There are fewer things worse than being trapped in the airport, but it will be okay. The airline will help you get to where you need to be, and once you get there, you may be entitled to additional compensation.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
Most airlines cannot issue compensation at the airport, so you’ll need to contact customer service for assistance.
Flight Cancellation Compensation
If your flight is cancelled and you’re traveling through Frankfurt Airport, you should be covered under EU 261. If you’re at the airport, you should be entitled to care. Once you get to your final destination, contact customer service. They can help you get the compensation you’re entitled to under this powerful regulation.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
You can’t claim your additional compensation at their airport unless you’re canceled due to overbooking.
Calculate your compensation
What to Do in Case of Delays or Cancellations?
If you face a delay or cancellation when you are at Frankfurt Airport, the great news is that you will be covered under EU 261. Here’s what you need to do.
Delays
- Take note of your delay, including when you were notified, the length of delay, and more. This will be important as the amount of compensation you receive is dependent on these factors.
- If your delay is two hours or more, connect with customer service to receive care, including meals, hotels, transportation, communication, and more.
- After you get to your final destination, claim your compensation. Provide all details to help make your case.
Cancellation
- If your flight was cancelled while traveling through Frankfurt Airport, write down when you were notified, why your flight was cancelled, the delay it caused, and more. Anything that will be helpful.
- Talk with customer service to get on a new flight. Don’t worry about EU 261 until you get to your final destination.
- Once the dust has settled, claim your compensation. Depending on the circumstances, you could get up to €600.
The regulations vary, but the sooner you file, the better to get the compensation you deserve.
Recently Disrupted Flights in Stockholm Airport
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|
About Stockholm Airport
Stockholm Airport is an international airport located about 23 miles north of Stockholm, Sweden, and it serves the metropolitan Stockholm area. This airport is a hub for Scandinavian Airlines, as well as a focus city of Eurowings, Finnair, Norwegian Air Sweden, Novair, and Ryanair. Stockholm Airport is the largest airport in Sweden and the third-largest airport in the Nordic countries.
Millions of domestic and international passengers travel through each year, and while there is another airport in Stockholm called Stockholm Bromma, the main Stockholm Airport services more flights. It has four terminals and three runways that can handle all different types of aircraft.
Stockholm Airport Disruption Statistics
| Year | All Disrupted Flights | Cancelled Flights | Delayed Flights |
|---|
Conclusion
Flights traveling through Stockholm Airport qualify under EC 261, so you may be entitled to compensation if your airline has a delay or cancellation that could have been avoided. You have to file directly with your carrier to qualify. They will not credit you even if the law is in your favor if you don’t. This page was updated on June 2023.