London Heathrow Airport is a vast airport, and flight delays and cancelations can drastically impact daily operations. That’s why EC 261 strives to stop these from happening, allowing passengers to claim up to €600 when the airline is at fault. Here’s all you need to know to file your claim.
What are Your Passengers Rights
Your rights depend on if you’re flying on an EU-based carrier. If you are, you’re covered under all circumstances. If you’re not, you’ll be covered only if you’re leaving from or landing to Frankfurt Airport, though you can always contact customer service to see what they can do for you. Under EC 261, you could receive up to €600.
Flight Delay Compensation
If your flight is delayed, take a deep breath. It’s going to be okay! There are fewer things worse than being trapped in the airport, but it will be okay. The airline will help you get to where you need to be, and once you get there, you may be entitled to additional compensation.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
Most airlines cannot issue compensation at the airport, so you’ll need to contact customer service for assistance.
Flight Cancellation Compensation
If your flight is cancelled and you’re traveling through Frankfurt Airport, you should be covered under EU 261. If you’re at the airport, you should be entitled to care. Once you get to your final destination, contact customer service. They can help you get the compensation you’re entitled to under this powerful regulation.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
You can’t claim your additional compensation at their airport unless you’re canceled due to overbooking.
Calculate your compensation
What to Do in Case of Delays or Cancellations?
If you face a delay or cancellation when you are at Frankfurt Airport, the great news is that you will be covered under EU 261. Here’s what you need to do.
Delays
- Take note of your delay, including when you were notified, the length of delay, and more. This will be important as the amount of compensation you receive is dependent on these factors.
- If your delay is two hours or more, connect with customer service to receive care, including meals, hotels, transportation, communication, and more.
- After you get to your final destination, claim your compensation. Provide all details to help make your case.
Cancellation
- If your flight was cancelled while traveling through Frankfurt Airport, write down when you were notified, why your flight was cancelled, the delay it caused, and more. Anything that will be helpful.
- Talk with customer service to get on a new flight. Don’t worry about EU 261 until you get to your final destination.
- Once the dust has settled, claim your compensation. Depending on the circumstances, you could get up to €600.
The regulations vary, but the sooner you file, the better to get the compensation you deserve.
Recently Disrupted Flights in London Heathrow Airport
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|
About London Heathrow Airport
London Heathrow Airport was once known as London Airport, but most people call it just Heathrow now. It’s located in Hillingdon, London, England, with an express train service that connects it to the city’s center in just 15 minutes.
London Heathrow Airport is a hub for British Airways and Virgin Atlantic. It’s also a focus city for Flybe. London Heathrow is a huge international airport, and it’s the largest one that serves London, the seventh busiest airport in the world by international passenger traffic and the eighth busiest airport in Europe by passenger traffic. It has four passenger terminals, one cargo terminal, and two parallel runways.
London Heathrow Airport Disruption Statistics
| Year | All Disrupted Flights | Cancelled Flights | Delayed Flights |
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Conclusion
EC 261 covers flights in and out of London Heathrow Airport, as long as the airline is at fault. You must file a claim directly with the airline to receive your additional compensation. Be prepared to appeal the decision. While airlines are required to pay out, they like to exploit loopholes for their benefit. This page was updated on June 2023.