If you’re traveling through Lisbon Airport and face a delay or cancellation that was avoidable, you might be covered under two important laws – Brazilian ANAC 400 and EC 261. What you can claim depends on where the issue occurred, and here’s all you need to know to file your claim and get compensated.

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What are Your Passengers Rights

Your rights depend on if you’re flying on an EU-based carrier. If you are, you’re covered under all circumstances. If you’re not, you’ll be covered only if you’re leaving from or landing to Frankfurt Airport, though you can always contact customer service to see what they can do for you. Under EC 261, you could receive up to €600.

Flight Delay Compensation

If your flight is delayed, take a deep breath. It’s going to be okay! There are fewer things worse than being trapped in the airport, but it will be okay. The airline will help you get to where you need to be, and once you get there, you may be entitled to additional compensation.

  • Flights up to 1,500 km: €250
  • Flights between 1,500 and 3,500 km: €400
  • Flights over 3,500 km: €600

Most airlines cannot issue compensation at the airport, so you’ll need to contact customer service for assistance.

Read More About Flight Delay Compensation

Flight Cancellation Compensation

If your flight is cancelled and you’re traveling through Frankfurt Airport, you should be covered under EU 261. If you’re at the airport, you should be entitled to care. Once you get to your final destination, contact customer service. They can help you get the compensation you’re entitled to under this powerful regulation.

  • Flights up to 1,500 km: €250
  • Flights between 1,500 and 3,500 km: €400
  • Flights over 3,500 km: €600

You can’t claim your additional compensation at their airport unless you’re canceled due to overbooking.

Read More About Flight Cancellation Compensation

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Where were you flying to?

What to Do in Case of Delays or Cancellations?

If you face a delay or cancellation when you are at Frankfurt Airport, the great news is that you will be covered under EU 261. Here’s what you need to do.


  • Take note of your delay, including when you were notified, the length of delay, and more. This will be important as the amount of compensation you receive is dependent on these factors.
  • If your delay is two hours or more, connect with customer service to receive care, including meals, hotels, transportation, communication, and more.
  • After you get to your final destination, claim your compensation. Provide all details to help make your case.


  • If your flight was cancelled while traveling through Frankfurt Airport, write down when you were notified, why your flight was cancelled, the delay it caused, and more. Anything that will be helpful.
  • Talk with customer service to get on a new flight. Don’t worry about EU 261 until you get to your final destination.
  • Once the dust has settled, claim your compensation. Depending on the circumstances, you could get up to €600.

The regulations vary, but the sooner you file, the better to get the compensation you deserve.

Recently Disrupted Flights in Lisbon Airport

Date Airline (Flight number) Route Status Your compensation

About Lisbon Airport

Lisbon Airport has gone by several different names over the years, including Humberto Delgado Airport and Portela Airport. It’s located about 7 km outside Lisbon’s city center and serves as an international hub for many passengers coming in and out of Portugal. It serves as a hub for TAP Air Portugal, as well as a focus city of Azores Airlines, easyJet, Ryanair, and Wizz Air.

Lisbon Airport is the 16th largest airport in Europe, carrying millions of passengers and cargo volume through their gates. It serves as an important hub for Brazil and Africa and operates with just two terminals.

Lisbon Airport Flight Disruption Statistics

Year All Disrupted Flights Cancelled Flights Delayed Flights


Lisbon Airport is an important hub in Europe and South America, and because of it, you may be able to claim compensation under Brazillian ANAC 400 or EC 261, depending on when your flight issue occurred. It’s important to understand your rights under both when you file a claim to get your maximum compensation. This page was updated in 2023.


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