Flight delays and cancellations cause headaches for all parties involved, and it’s worse if the airline is at fault. When this happens, you could be eligible for compensation under EC 261. Here’s everything you need to know to file your claim with your airline and get compensation when traveling through London City Airport.
What are Your Passengers Rights
Your rights depend on if you’re flying on an EU-based carrier. If you are, you’re covered under all circumstances. If you’re not, you’ll be covered only if you’re leaving from or landing to Frankfurt Airport, though you can always contact customer service to see what they can do for you. Under EC 261, you could receive up to €600.
Flight Delay Compensation
If your flight is delayed, take a deep breath. It’s going to be okay! There are fewer things worse than being trapped in the airport, but it will be okay. The airline will help you get to where you need to be, and once you get there, you may be entitled to additional compensation.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
Most airlines cannot issue compensation at the airport, so you’ll need to contact customer service for assistance.
Flight Cancellation Compensation
If your flight is cancelled and you’re traveling through Frankfurt Airport, you should be covered under EU 261. If you’re at the airport, you should be entitled to care. Once you get to your final destination, contact customer service. They can help you get the compensation you’re entitled to under this powerful regulation.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
You can’t claim your additional compensation at their airport unless you’re canceled due to overbooking.
Calculate Your Compensation
What to Do in Case of Delays or Cancellations?
If you face a delay or cancellation when you are at Frankfurt Airport, the great news is that you will be covered under EU 261. Here’s what you need to do.
Delays
- Take note of your delay, including when you were notified, the length of delay, and more. This will be important as the amount of compensation you receive is dependent on these factors.
- If your delay is two hours or more, connect with customer service to receive care, including meals, hotels, transportation, communication, and more.
- After you get to your final destination, claim your compensation. Provide all details to help make your case.
Cancellation
- If your flight was cancelled while traveling through Frankfurt Airport, write down when you were notified, why your flight was cancelled, the delay it caused, and more. Anything that will be helpful.
- Talk with customer service to get on a new flight. Don’t worry about EU 261 until you get to your final destination.
- Once the dust has settled, claim your compensation. Depending on the circumstances, you could get up to €600.
The regulations vary, but the sooner you file, the better to get the compensation you deserve.
Recently Disrupted Flights in London City Airport
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|
About London City Airport
London City Airport is located in the Royal Docks in the London Borough of Newham, which is about 10 km outside the City of London. It’s conveniently located to serve London’s financial district, particularly within the greater London and Kent areas. London Airport has a single runway and terminal. It’s small when you compare it to other London airports, but that’s primarily due to the limited space in the city proper.
It offers limited services to just eight airlines and acts as a hub for British Airways. It primarily serves Europe, though there are additional seasonal destinations added throughout the year based on passenger demand.
London City Airport Flight Disruption Statistics
| Year | All Disrupted Flights | Cancelled Flights | Delayed Flights |
|---|
Conclusion
London City Airport is small but mighty, so when a delay or cancelation occurs, it can completely throw off operations, and it’s even worse if it could have been avoided. If this happens, you can claim additional compensation under EC 261. You must file a claim directly with your airline to start the process. This page was updated in 2024.
