Passengers traveling through Frankfurt Airport who face delays or cancellations are covered under EU 261. They are entitled to receive basic care and compensation for their inconvenience, regardless of the airline they are traveling on because it’s in the EU. The amount will vary, so here’s all you need to know.


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What are Your Passengers Rights


Your rights depend on if you’re flying on an EU-based carrier. If you are, you’re covered under all circumstances. If you’re not, you’ll be covered only if you’re leaving from or landing to Frankfurt Airport, though you can always contact customer service to see what they can do for you. Under EC 261, you could receive up to €600.


Flight Delay Compensation

If your flight is delayed, take a deep breath. It’s going to be okay! There are fewer things worse than being trapped in the airport, but it will be okay. The airline will help you get to where you need to be, and once you get there, you may be entitled to additional compensation.

  • Flights up to 1,500 km: €250
  • Flights between 1,500 and 3,500 km: €400
  • Flights over 3,500 km: €600

Most airlines cannot issue compensation at the airport, so you’ll need to contact customer service for assistance.

Read More About Flight Delay Compensation


Flight Cancellation Compensation

If your flight is cancelled and you’re traveling through Frankfurt Airport, you should be covered under EU 261. If you’re at the airport, you should be entitled to care. Once you get to your final destination, contact customer service. They can help you get the compensation you’re entitled to under this powerful regulation.

  • Flights up to 1,500 km: €250
  • Flights between 1,500 and 3,500 km: €400
  • Flights over 3,500 km: €600

You can’t claim your additional compensation at their airport unless you’re canceled due to overbooking.

Read More About Flight Cancellation Compensation


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Where were you flying to?


What to Do in Case of Delays or Cancellations?


If you face a delay or cancellation when you are at Frankfurt Airport, the great news is that you will be covered under EU 261. Here’s what you need to do.


  • Take note of your delay, including when you were notified, the length of delay, and more. This will be important as the amount of compensation you receive is dependent on these factors.
  • If your delay is two hours or more, connect with customer service to receive care, including meals, hotels, transportation, communication, and more.
  • After you get to your final destination, claim your compensation. Provide all details to help make your case.



  • If your flight was cancelled while traveling through Frankfurt Airport, write down when you were notified, why your flight was cancelled, the delay it caused, and more. Anything that will be helpful.
  • Talk with customer service to get on a new flight. Don’t worry about EU 261 until you get to your final destination.
  • Once the dust has settled, claim your compensation. Depending on the circumstances, you could get up to €600.

The regulations vary, but the sooner you file, the better to get the compensation you deserve.


Recently Disrupted Flights in Frankfurt Airport


Date Airline (Flight number) Route Status Your compensation


About Frankfurt Airport



Frankfurt Airport is located in Germany, and while it’s not the country’s capital, Frankfurt is a huge financial hub, drawing customers from around the world. That’s why it’s essential that there are no huge controllable flight issues that can significantly impact travel.

Frankfurt Airport is among the busiest airports in the world and serves as the main hub for Lufthansa and AeroLogic. Through many airlines, it serves more than 300 destinations across 5 different continents, and with more than 86 years of experience, you know you can trust you’ll get to where you’re supposed to be, when you’re supposed to be there.


Frankfurt Airport Disruption Statistics


Year All Disrupted Flights Cancelled Flights Delayed Flights




Flying through Frankfurt Airport has many benefits – the most important of which is that it will likely qualify you for additional compensation under EU 261. This is because it’s firmly situated in the European Union, so when you face a delay or cancellation that’s under the airline’s control, you get paid for your inconvenience. This page was updated on June 2023.


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