Passengers flying through Duesseldorf Airport have rights under EC 261. This holds airlines accountable for avoidable issues, including flight delays and cancelations. If eligible, you could receive up to €600, so it’s worth filing a claim against your airline. Here’s everything you need to know to file your claim and win.
What are Your Passengers Rights
Your rights depend on if you’re flying on an EU-based carrier. If you are, you’re covered under all circumstances. If you’re not, you’ll be covered only if you’re leaving from or landing to Frankfurt Airport, though you can always contact customer service to see what they can do for you. Under EC 261, you could receive up to €600.
Flight Delay Compensation
If your flight is delayed, take a deep breath. It’s going to be okay! There are fewer things worse than being trapped in the airport, but it will be okay. The airline will help you get to where you need to be, and once you get there, you may be entitled to additional compensation.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
Most airlines cannot issue compensation at the airport, so you’ll need to contact customer service for assistance.
Flight Cancellation Compensation
If your flight is cancelled and you’re traveling through Frankfurt Airport, you should be covered under EU 261. If you’re at the airport, you should be entitled to care. Once you get to your final destination, contact customer service. They can help you get the compensation you’re entitled to under this powerful regulation.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
You can’t claim your additional compensation at their airport unless you’re canceled due to overbooking.
Calculate your compensation
What to Do in Case of Delays or Cancellations?
If you face a delay or cancellation when you are at Frankfurt Airport, the great news is that you will be covered under EU 261. Here’s what you need to do.
Delays
- Take note of your delay, including when you were notified, the length of delay, and more. This will be important as the amount of compensation you receive is dependent on these factors.
- If your delay is two hours or more, connect with customer service to receive care, including meals, hotels, transportation, communication, and more.
- After you get to your final destination, claim your compensation. Provide all details to help make your case.
Cancellation
- If your flight was cancelled while traveling through Frankfurt Airport, write down when you were notified, why your flight was cancelled, the delay it caused, and more. Anything that will be helpful.
- Talk with customer service to get on a new flight. Don’t worry about EU 261 until you get to your final destination.
- Once the dust has settled, claim your compensation. Depending on the circumstances, you could get up to €600.
The regulations vary, but the sooner you file, the better to get the compensation you deserve.
Recently Disrupted Flights in Duesseldorf Airport
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|
About Duesseldorf Airport
Duesseldorf Airport is an international airport located in Germany. It serves the Rhine-Ruhr area, acting as a hub for Eurowings, as well as a focus city for Condor, Corendon Airlines, SunExpress, and TUI fly Deutschland. Duesseldorf Airport is the fourth largest airport in Germany, serving millions of passengers annually through three passenger terminals. It has two runways and can handle aircraft up to the Airbus A380.
Duesseldorf Airport is the third busiest airport in Germany and the 23rd busiest in Europe, serving short-distance, long-haul, and transfer passengers. It’s jointly owned by the city of Duesseldorf and the Airport Partners GmbH.
Duesseldorf Airport Disruption Statistics
| Year | All Disrupted Flights | Cancelled Flights | Delayed Flights |
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Conclusion
EC 261 is a powerful regulation that holds airlines accountable for avoidable issues like delays and cancelations. This covers airlines traveling through Duesseldorf Airport, and you could receive up to €600 in compensation when it happens. You do have a file a claim to receive it, so work directly with the airline. This page was updated on June 2023.