The U.S. doesn’t have strong regulations in place to protect passengers against flight delays and cancelations that could have been avoided, so if you’re traveling through Chicago O’Hare Airport, it may be tricky to file a claim. Here’s everything you need to know to try and seek compensation from your airline.

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What are Your Passengers Rights

Your rights depend on if you’re flying on an EU-based carrier. If you are, you’re covered under all circumstances. If you’re not, you’ll be covered only if you’re leaving from or landing to Frankfurt Airport, though you can always contact customer service to see what they can do for you. Under EC 261, you could receive up to €600.

Flight Delay Compensation

If your flight is delayed, take a deep breath. It’s going to be okay! There are fewer things worse than being trapped in the airport, but it will be okay. The airline will help you get to where you need to be, and once you get there, you may be entitled to additional compensation.

  • Flights up to 1,500 km: €250
  • Flights between 1,500 and 3,500 km: €400
  • Flights over 3,500 km: €600

Most airlines cannot issue compensation at the airport, so you’ll need to contact customer service for assistance.

Read More About Flight Delay Compensation

Flight Cancellation Compensation

If your flight is cancelled and you’re traveling through Frankfurt Airport, you should be covered under EU 261. If you’re at the airport, you should be entitled to care. Once you get to your final destination, contact customer service. They can help you get the compensation you’re entitled to under this powerful regulation.

  • Flights up to 1,500 km: €250
  • Flights between 1,500 and 3,500 km: €400
  • Flights over 3,500 km: €600

You can’t claim your additional compensation at their airport unless you’re canceled due to overbooking.

Read More About Flight Cancellation Compensation

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Where were you flying to?

What to Do in Case of Delays or Cancellations?

If you face a delay or cancellation when you are at Frankfurt Airport, the great news is that you will be covered under EU 261. Here’s what you need to do.


  • Take note of your delay, including when you were notified, the length of delay, and more. This will be important as the amount of compensation you receive is dependent on these factors.
  • If your delay is two hours or more, connect with customer service to receive care, including meals, hotels, transportation, communication, and more.
  • After you get to your final destination, claim your compensation. Provide all details to help make your case.


  • If your flight was cancelled while traveling through Frankfurt Airport, write down when you were notified, why your flight was cancelled, the delay it caused, and more. Anything that will be helpful.
  • Talk with customer service to get on a new flight. Don’t worry about EU 261 until you get to your final destination.
  • Once the dust has settled, claim your compensation. Depending on the circumstances, you could get up to €600.

The regulations vary, but the sooner you file, the better to get the compensation you deserve.

Recently Disrupted Flights in Chicago O’hare Airport

Date Airline (Flight number) Route Status Your compensation

About Chicago O’hare Airport

Chicago O’Hare Airport is an international airport that’s located about 17 km outside the city center. It’s easily accessible by public transportation to help connect the millions of passengers it serves each year. Chicago O’Hare Airport is a hub for American Airlines and United Airlines and a focus city of Polar Air Cargo and Spirit Airlines.

Based in the midwest, Chicago O’Hare Airport serves more than 228 destinations throughout North America, South America, the Caribbean, Europe, Oceania, and Asia, many of which are nonstop. It’s the world’s fourth busiest airport, comprised of four terminals and eight runways organized in two sets.

Chicago O’hare Airport Disruption Statistics

Year All Disrupted Flights Cancelled Flights Delayed Flights


If you’re leaving from a European country – even if your arrival point is Chicago O’Hare Airport – you could be eligible for compensation. Gather your documentation and file a claim. Depending on the circumstances, your case may be harder to win, but it’s worth filing a claim to see what happens. This page was updated on June 2023.

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