Flight cancellation messages or calls from the airline can be your biggest nightmare when you are ready for your dream vacation or for an important business trip. But sometimes things don’t go according to your plans and you have to deal with such frustrating and annoying scenarios.

If your flight is cancelled, you would want to find out why the airline cancelled that flight and what you should do in a situation like this? It’s important to know as the reason of the cancellation will dictate your next steps and whether or not you’re eligible for a refund.

In this article, we will look at finding out why your flight was cancelled.

Visit the Website of the Airline

You can check the status of the airline online on their website. Flight Aware, Flight stats, and Flight Radar are also very good websites to check most commercial flights’ departure and arrival times, delays, and cancellations.

If a delay is because of mechanical issues, the airline will not risk their passenger’s life by sending a plane out before resolving the issue.

Call the Customer Care

You can call the airline’s customer care (You can get their number from your ticket) and ask them about the reason for the cancellation of the flight. Most airlines don’t want to disclose the cause, but you should call the airline to ask why the cancellation.

If you ask enough, they will probably tell you. If the cancellation is because of a reason within the airline’s control (i.e., crew scheduling problems, mechanical and technical faults, etc.), then under rule 240, ask them to book your ticket to the next flight available if they cannot get you to your destination on expected time.

The Airline Will Send You a Message

Most airlines send a notification, message, or call you if your flight is cancelled and tell you the reason behind the delay.

Call Your Travel Insurance Provider

Try to call and ask your travel insurance provider as soon as you know about the cancellation of the flight if the airline is not telling you and ask them to rebook you on the next flight available without any additional charges by Contacting the airline’s customer care center.

However, sometimes it’s difficult for the airlines to rebook passengers because of seat unavailability. In that case, you can ask for a refund from the airline.

Know Your Rights as a Passenger

You should be well aware of your rights as a passenger even if you are a new traveler or most often travel through airlines. For example

  • In what cases are you eligible for compensation or a refund from the airline?
  • What facilities should the airline provide you in case of a cancelled flight?

Ask the Staff Directly

Mostly they will make an announcement in which they will tell you the reason, or you can directly ask the airline staff about the reason for flight cancellation.


Have you ever had a flight cancelled? If yes, you must know how frustrating and annoying it can be.

Flight cancellations are becoming more and more common nowadays. Everyone wants to know: what was the cause of the cancellation? Is my flight going to be rescheduled? When will I get my refund?

You can get that info from various sources: airline’s website, customer care, third party websites, etc.

But if the flight cancellation is due to the airline’s fault and you think you are eligible for a refund you can contact flight cancellation compensation companies for assistance.