In an industry that tends to be filled with stress and missed flights, finding a company that works for you can be difficult. However, having someone that’s got your back in the event of a delay or canceled flight is pivotal in today’s traveling experience. If your flight is delayed, canceled, or generally disrupted, you might be entitled to compensation.
However, receiving this compensation can be a hassle so you’ll want someone who knows what they’re doing at your side. Plenty of flight compensation companies exist and are constantly marketing towards you, hoping you’ll choose them. While most of these companies are reputable and trustworthy, there are still some bad apples. How do you avoid these scams and choose a company that will always be with you throughout the process? We’ve compiled a list of the 10 best flight compensation companies in UK for your consideration.
In addition to that, we have made additional lists:
- Best Flight Delay Compensation in UK;
- Best Flight Cancellation Compensation in UK;
- Best Overbooked Flight Compensation in UK;
So if you know what exactly do you need, lists above might lead you towards more accurate answers. Bellow you will find overall best flight compensation companies in UK.
10 Best Flight Compensation Companies in United Kingdom
|Company||UK supported||Average Claim||Success Fee||Time frame|
|Skycop.com||320€||62€ – 150€||6 – 12 weeks|
|Airhelp.com||320€||87€ – 210€||8 – 16 weeks|
|Claimcompass.eu||300€||62€ – 150€||8 – 16 weeks|
|Flight-delayed||312€||62€ – 150€||10 – 16 weeks|
|Ifdelayed.com||308€||75€ – 180€||8 – 16 weeks|
|Claimflights.co.uk||308€||62€ – 150€||8 – 16 weeks|
|Aircashback.com||290€||62€ – 150€||8 – 12 weeks|
|Fairplane.co.uk||303€||87€ – 175€||10 – 12 weeks|
|Flightclaimeu.com||301€||62€ – 150€||8 – 12 weeks|
|Airadvisor.com||298€||62€ – 150€||8 – 16 weeks|
As we’ve mentioned, there are plenty of companies in the market for getting you your due compensation from the airlines. With the amount of options available, you’ll need to be smart with who you pick from the bunch. While it might be tempting to choose the first option that comes across your screen, you might want to be patient – under current EU guidelines your case has three years before it is tossed out.
Do your research! Find a company that works for you and offers what you’re looking for. Often times the companies that come across your screen first are simply there because they advertise more, not because they’re better. Take your time, do your research, find the company that works for you.
Pick the best flight compensation company in UK and get up to €600!
Overall, Skycop provides a lot of information and a streamlined process for getting compensation from airlines. They pride themselves on getting people the money that they are owed, and their customer service and amount of people that they have successfully served provides a tangible reflection of this passion. Skycop has a very informative and secure website that explains the process and what it may entail very well. Their staff and willing to work through several months of claims and negotiations to get results, and past customers say they do this patiently and graciously. Skycop provides all the information you need to decide if you want to use their company to claim compensation from airlines. They have low commissions, but they put plenty of time and effort into the process that would otherwise take months of further disruption to your life and schedule. They make it worth it to open a claim and begin the process to see if you can get anything back your disrupted travel experience.
Air Help claims to be the leading travel compensation site for airline cancellations, delays, and overbooking. They have been reviewed on over 70,000 occasions and have maintained a rating above 9/10, which is impressive for any business. Their compensation amounts are higher than other airline compensation sites, while maintaining the industry standard 35% success fee, which is completely risk free. It’s clear that the team members at Air Help are knowledgeable, and on their “About Us” page potential customers are able to see and learn a bit about who will be managing their claim. With such a sound track record, Air Help will deliver exceptional service and provide the most compensation possible; all while customers sit back and let the team take all of the time out of the claim process. Also, when airlines deal with individual customer claims, they are less likely to compensate in a timely manner or at all, and are more willing to let the issue go to court. When they are dealing repeatedly with a renowned airline compensation firm, such as Air Help, airlines will be more willing to compensate quickly.
Claim Compass is a professional and efficient company in the business of flight compensation. They are very highly reviewed on their website and generally applauded for being efficient, communicative, and overall an easy and effective service to make use of. Sometimes people are skeptical of the process of flight compensation, but Claim Compass makes it easy to feel like you are getting the money you deserve with little hassle or headache.
Claim Compass is responsive and will work as quickly as possible to get the claim and compensation taken care of. Some reviewers mention receiving compensation in as little as two weeks, and while each case is highly variable, this company seems to have a faster turnaround time compared to other company’s reviews. They are available to interact with customers in many languages, so they are able to offer their services to a large percentage of the people who are flying within the European Union under these regulations.
Overall, Claim Compass works efficiently on behalf of the passenger, and has staff with immense knowledge of the airline industry and regulations. They provide plenty of information, including ratings on each airline’s flight compensation tendencies, so the customer has a good idea of what they are getting into. The more claims they are able to win, the more money they will make, so they are plenty motivated to get you the money you deserve to compensate for a bad flight experience in the European Union.
Overall, Flight-Delayed is a good choice of airline compensation sites. They do not have the highest volume, but that may mean more meaningful interaction with team members. Their high reviews and near-perfect success rate speak for the professionalism. And, at the least, their website is a good resource for learning about what rights customers have in cases of egregious airline conduct. As usual, you can count on Flight-Delayed to not waste your money, because they only take 25% of what the airline agrees to compensate, making each claim valuable to them. Reliability is by far their strongest asset. Unfortunately, flight cancellations and delays happen all too frequently, so having a sound airline compensation team is important. And while it can be difficult to choose an airline compensation provider when there are so many, Flight-Delayed will reliably offer each of their customers a sound legal experience and excellent compensation. If you can look past the lack of telephone correspondence and trust that Flight-Delayed will do all they can to win your compensation, then when you submit your claim through the team at Flight-Delayed, you can sit back and know that sometime within the next year your money will be rolling in.
If Delayed is a highly reviewed and appreciated flight compensation company. While some reviewers mentioned that they would prefer an easier website, and more correspondence and updates, most of their customers are happy with the simplicity and efficiency of the service offered by If Delayed. In 2018 as a response to some of their customers’ request for more updates, If Delayed launched a customer portal that makes it easier to access information and updates on the progress of each claim. They say that they strive to keep you updated with information about the claim as soon as they become aware, and if there are any further questions, they are accessible through many forms of communication and social media platforms.
Airlines lose money when they have to pay out for flight delays, so they try to make the process difficult and demanding for the average passenger. Companies like If Delayed make this process simpler and faster, and will only charge you their fee if they are successful in winning your compensation from the airlines. If Delayed is an industry leader, and they work hard to ensure their customers are satisfied, which is reflected in their extremely high customer feedback ratings. Generally, it takes them 1 to 10 weeks to get in touch with airlines, but if airlines refuse to compensate If Delayed will continue with the case and take them to court on your behalf. They continue to use all of their time and resources at no charge to the customer until they have secured compensation from airlines.
Overall, Claim Flights looks like an exceptional compensation service. They fight on behalf of their clients based on European laws to get the compensation their customers deserve. They service an amazing seventy nine airlines, and forty airports across three continents. This global reach is a plus for any potential clients because it offers a wide number of both airlines and airports that could be covered under their claim. While their global reach goes as far as North American and Asian companies, the only problem is that claims can only be made in regards to these airlines if they either took off or landed in a European Union country. In addition, they do not speak all the different languages for the countries they service, so if the customer does not speak another language such as English or German, it will be hard for them to use the service. They have an almost 100% success rate and work on a “No Win No Fee” basis with no hidden costs which means it is free to use if you do not receive any compensation. They have 9.7 out of 10 stars on Trustpilot. Claim Flights is a good option for customers looking to gain compensation from a much wider travel area than just within the UK or major European countries.
Air Cash Back seems to be a good option for travellers who have been stranded by their airlines or experienced some type of inconvenience due to an extreme delay. The company is located in Poland and speaks three languages: English, Polish, and Arabic. Although they only speak a few European languages, their claim system is easy to use. They claim it only takes one minute to fill out their form which makes getting your refund much easier. However, some customers have complained that it can take a long time to get your refund while you wait for them to complete your case. They have a high commission at 25% which seems like a big percentage of the money you would be getting back, however you are still being given up to 75% of your flight costs back which is a significant portion and much more than you would have gotten if you had not used their services. This is a good option for travellers to keep in mind because when using air travel these days, there is always a chance for delays, cancelations, or not being allowed on your flight for some reason.
With it’s dedicated lawyers, researchers and experts, FairPlane gives you the best chance of success when it comes to your airline compensation claim. They are able to do this thanks to their ability to compile data of flight plans, weather data and other necessary things to help with your claim. They claim a near perfect claim success guarantee which aligns with the overwhelming positive response.
Their website is user friendly and spells everything out in easy to understand terms. It tells you how much you are paying, how long it takes and any caveats you need to take not of. While this branch is only located in the United Kingdom, the FairPlane company covers many European airlines and countries.
FairPlane UK also stays with the client every single step of the way, making sure they are informed of their claim status, as well as making the process easier in every way. They contact the airline directly and work with them and the law to get the best result possible. They have only been in the game a few years, but they have proved that they have the know-how, the resources and the support of others to help clients get the compensation for the delayed flight and cancellation they are owed. It may take a little while to get your claim settled, but they will whatever necessary to get it to you, and you will only be charged if you claim is successful.
Since FlightClaimsEU is a part of CCN Aviation, they have access to resources that other flight compensation companies may not. They have their own supply of legal counsel and lawyers who can help you receive any compensation you may be owed due to a delayed or cancelled flight. Through their claims process they make sure to be thorough and provide any necessary information that may help you receive compensation. To keep your information safe and secure, all dealings with FlightClaimsEU is strictly done under this banner and will only be used for resolving your claim.
Not only do they deal with delayed and canceled flight claims, but FlightClaims EU also has a baggage claim service and a tax claim service. Through these you can earn extra compensation by declaring any baggage or luggage lost during a flight as well as using unused tickets due to a delayed or cancelled flight for a tax break.
The claims resolution time for FlightClaimsEU is a little faster than other places which gets you any possible compensation faster, and they will only charge you if win any money. That being said, they do not guarantee that you will receive any compensation, but due to their positive reviews of handling claims, it is likely that if you are owed, you will get it.
Their website is easy to use and provides answers to any questions you may have, including how to file a claim and the steps it takes to process it. They also provide extra information to all their services. FlightClaimsEU differentiates itself thanks to the extra services and extra steps they take to provide you with any compensation you may be owed.
Air Advisor is a standard airline compensation provider. They’ve helped over a thousand clients receive compensation for issues in flight delays and cancellations. Their website is easy to navigate, and their FAQ answers seem concise and informative. Their success fee is nothing lofty but rather an industry standard 25%, taken after the case is won. With a success rate of 98%, most clients can feel assured that by choosing Air Advisor they will almost certainly receive some amount of compensation. Since compensation ranges EUR 200-400, potential clients can calculate quite quickly how much Air Advisor will compensate them. Although wait times for compensation can seem lengthy, being between roughly 2 months to a year, this is largely due to the laws around when compensation must be dulled out by airlines, and less to do with the Air Advisor team. While it would be nice for Air Advisor to expand their scope of customers to include more EU languages, the five they offer is still inclusive compared to other airline compensation companies. Overall, choosing Air Advisor would be a wise choice for anyone looking for an average sized payout at very little risk of losing their case.
Best Flight Compensation Companies in UK Criteria
- Client reviews: Clients know best. They’re the ones who have interacted with the company and are aware of what they have to offer. If they enjoyed their experience, they’ll rate it high. If they didn’t, they’ll rate low. Listening to what they have to say will better inform you of what a company can offer.
- Professional reviews: Those who understand the industry and what should be required from a company often have helpful insight as well. Typically, a review from a professional within the industry will help you to know how tightly a company stacks up against its opponents.
- Timeline: You’ll often find that a company can offer you compensation from the airline anywhere between 8-20 weeks. You don’t want to waste your time further during the compensation process as you’ve already lost your time due to the airline. Find a company that has a quick response guarantee.
- Pricing: Most compensation companies run off of commission. This means that they will take a service fee from the amount of money you get back from the airline – typically anywhere from 25-35% of your cash back. 25% is the industry standard so be wary of any companies who charge you closer to 40%. You can find high-quality service for cheap elsewhere.
- Return rate: Success is often what you’ll be looking for in a compensation company so find one that can nearly guarantee it. You’ll want to find a company with a success rate of more than 90%, otherwise, you might be wasting your time and money.
When are you entitled to flight compensation?
EC Regulation Number 261/2004 establishes common rules for passenger compensation aid for flight delays in the European Union countries. These rules state that passengers are to be given compensation if their flight was departing or arriving in EU and was delayed due to airline’s fault. Compensation is given to a passenger who has experienced a delay of more than 3 hours. A flight delay in general can be any delay, though in order to qualify for compensation, the delay must put you at your final destination more than 3 hours late. A canceled flight is considered eligible for compensation if it was cancelled less than 14 days before scheduled departure date. Bellow you will find the most common airline’s faults:
Airplane Technical Issues
If the airplane has mechanical or technical issues, such as faulty landing gear or questionable control systems, then the airplane is considered to have technical errors, and is not safe to proceed with the flight.
Rotation situations involve the plane arriving late from its previous destination. This offsets the time it departs on its next scheduled flight route.
Operational issues can include anything having to do with the planning of the flight. This normally involves route planning, but it could include other technicalities that affect the operation of the plane.
The law provides some level of flexibility here, since there are other scenarios where the flight may not be able to proceed. These reasons are not always foreseeable, therefore hard to document specifics.
When are you not entitled to claim a flight compensation?
There are certain circumstances where the airline is not responsible for flight disruptions. If the airline is not responsible, then passengers do not qualify for compensation.
Delayed for Less Than 3 Hours
If you flight was delayed, but you still made it to your final destination in less than 3 hours late, then you do not qualify for compensation.
Flight Canceled More Than 14 Days Ago
A canceled flight is not considered eligible for compensation if it was cancelled more than 14 days before scheduled departure date.
Airplane Manufacturing Flaws
Manufacturing flaws in the aircraft is considered to be no fault of the airline. Under these conditions, no compensation is required.
Bad Weather Conditions
If it is determined to be unsafe for the aircraft to depart, the airline is not at fault and compensation is not required.
Strikes and Incidents
Strikes are not considered the fault of the airline; therefore, compensation benefits do not apply.
If your flight carrier isn’t registered in the EU, the flight does not qualify for compensation.
How much are you entitled to claim?
Canceled or delayed flight compensations are issued in different the amounts, dependent upon the flight distance: €250, €400 and €600.
Up to 1500 km
Passengers on flights up to 1500 km distance, can receive up to €250 compensation.
From 1500 km to 3500 km
If the distance was from 1500 km to 3500 km long, you qualify for up to €400 compensation.
More Than 3500 km
If your flight was over 3500 km in length, your compensation can be as high as €600.
About an Author
Scott Welsch is a London based attorney. He specializes in travel law and he wants to educate people on their rights as European travelers. Many flight compensation companies try to entice their customers with promises of speedy service, success rates, money they have successfully returned. To the untrained eye and the frazzled traveler sitting on the floor of an airport, these look like the best options. Our primary mission here is to keep the comparison list up to date allowing you to work with the exceptional companies only that live up to their shiny promises.