{"id":51655,"date":"2022-11-12T04:55:26","date_gmt":"2022-11-12T04:55:26","guid":{"rendered":"https:\/\/euflightcompensation.com\/when-can-airlines-refuse-to-pay-compensation\/"},"modified":"2024-02-13T14:56:41","modified_gmt":"2024-02-13T14:56:41","slug":"when-can-airlines-refuse-to-pay-compensation","status":"publish","type":"post","link":"https:\/\/euflightcompensation.com\/en-gb\/when-can-airlines-refuse-to-pay-compensation\/","title":{"rendered":"When Can Airlines Refuse to Pay Compensation?"},"content":{"rendered":"<div class=\"ak_author\">\r\n    <div class=\"date_cont\">\r\n        Updated on January 8, 2026.\r\n    <\/div>\r\n    <div class=\"ak_facter\">        <div class=\"fact_box\">\r\n            <img decoding=\"async\" src=\"https:\/\/euflightcompensation.com\/wp-content\/uploads\/2024\/02\/Scott-Welsch.jpg\" alt=\"\" \/>\r\n            <div class=\"fact_info\">\r\n                <div class=\"fact_check\"><svg viewBox=\"0 0 18 14\" focusable=\"false\" class=\"chakra-icon css-1pbkd36\"><path fill=\"currentColor\" d=\"M15.995.931c-.2598.0073-.5064.1081-.6875.2812l-10.293 9.5592-3.293-3.0582a1.005 1.005 0 00-.3246-.2093 1.0659 1.0659 0 00-.3866-.0762 1.0677 1.0677 0 00-.3882.0689 1.009 1.009 0 00-.3292.203.927.927 0 00-.2187.3058A.8711.8711 0 000 8.3659a.8727.8727 0 00.082.359.931.931 0 00.2254.3015l4 3.7149c.1875.1741.4418.2719.707.2719.2652 0 .5195-.0978.707-.2719l11-10.2158c.1445-.1305.2432-.2984.2832-.4819a.8684.8684 0 00-.0592-.5461c-.0786-.1724-.2114-.3187-.381-.4198a1.058 1.058 0 00-.5695-.1466z\"><\/path><\/svg> Fact checked<\/div>\r\n                <div class=\"fact_auth\">by <a href=\"https:\/\/euflightcompensation.com\/author\/scott-welsch\/\">Scott Welsch<\/a><\/div>\r\n            <\/div>\r\n        <\/div>        <div class=\"fact_box\">\r\n            <img decoding=\"async\" src=\"https:\/\/euflightcompensation.com\/wp-content\/uploads\/2024\/02\/Martynas-Baniulis.jpg\" alt=\"\" \/>\r\n            <div class=\"fact_info\">\r\n                <div class=\"fact_check\" style=\"padding:0 11px 0 12px;\">\r\n                <svg id=\"Layer_1\" fill=\"currentColor\" data-name=\"Layer 1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 122.88 112.04\"><defs><style>.cls-1{fill-rule:evenodd;}<\/style><\/defs><title>writing<\/title><path class=\"cls-1\" d=\"M109.28,19.61l12.21,9.88a3.77,3.77,0,0,1,.56,5.29l-5.46,6.75L98.53,26.93,104,20.17a3.79,3.79,0,0,1,5.29-.56ZM21.07,30.81a3.18,3.18,0,0,1,0-6.36H74.12a3.18,3.18,0,0,1,0,6.36ZM9.49,0H85.71A9.53,9.53,0,0,1,95.2,9.49v5.63l-4.48,5.53a9.81,9.81,0,0,0-1.18,1.85c-.24.19-.48.4-.71.62V9.49a3.14,3.14,0,0,0-3.12-3.13H9.49A3.14,3.14,0,0,0,6.36,9.49v93.06a3.16,3.16,0,0,0,.92,2.21,3.11,3.11,0,0,0,2.21.92H85.71a3.12,3.12,0,0,0,3.12-3.13V88.2l1.91-.81a10,10,0,0,0,4.34-3.13l.12-.14v18.43A9.54,9.54,0,0,1,85.71,112H9.49A9.51,9.51,0,0,1,0,102.55V9.49A9.53,9.53,0,0,1,9.49,0ZM21.07,87.6a3.19,3.19,0,0,1,0-6.37H56.19a37.1,37.1,0,0,0-.3,6.37Zm0-18.93a3.19,3.19,0,0,1,0-6.37H59.22l0,.27-1.05,6.1Zm0-18.93a3.18,3.18,0,0,1,0-6.36H72.44l-5.11,6.36ZM87.25,78,74.43,83.47c-9.35,3.47-8.93,5.43-8-3.85L69.24,63.4h0l0,0,26.56-33,18,14.6L87.27,78ZM72.31,65.89l11.86,9.59-8.42,3.6c-6.6,2.83-6.42,4.23-5.27-2.53l1.83-10.66Z\"\/><\/svg>\r\n                    Written                <\/div>\r\n                <div class=\"fact_auth\">by <a href=\"https:\/\/euflightcompensation.com\/author\/martynas\/\">Martynas Baniulis<\/a><\/div>\r\n            <\/div>\r\n        <\/div>    <\/div>\r\n<\/div>\n<p style=\"text-align: justify;\">In theory, regulations like EC 261, Brazilian ANAC 400, and the Montreal Convention protect passenger rights when their flights are canceled or delayed. They outline clear expectations that airlines must follow to pay out for their inconvenience. However, it\u2019s not always cut and dry.<\/p>\n<p style=\"text-align: justify;\">Airlines are a business, and they want to protect their bottom line. They won\u2019t voluntarily pay you out under these regulations. Instead, you have to contact them after the fact to do so. You\u2019ll submit your documentation to prove your claim, and oftentimes, they\u2019ll reject it &#8211; even if you have a viable case!<\/p>\n<p style=\"text-align: justify;\">Getting the compensation you deserve isn\u2019t always easy, and here are some circumstances that airlines can refuse to pay compensation.<\/p>\n<h2><strong>Key Takeaways<\/strong><\/h2>\n<ul>\n<li style=\"text-align: justify;\" aria-level=\"1\">Airlines are not required to pay compensation for delays or cancellations caused by extraordinary circumstances, such as strikes or severe weather.<\/li>\n<li style=\"text-align: justify;\" aria-level=\"1\">Passengers are not entitled to compensation if they missed their flight due to personal reasons, such as arriving late to the airport or not having the proper documentation.<\/li>\n<li style=\"text-align: justify;\" aria-level=\"1\">Passengers should gather proof of their delay, cancellation, or denied boarding, work with the airline for alternative accommodations if necessary, and file a claim with customer support to seek compensation.<\/li>\n<li style=\"text-align: justify;\" aria-level=\"1\">Specific regulations governing flight compensation can vary by country or region, so passengers should be aware of their rights and push for the compensation they are entitled to.<\/li>\n<li style=\"text-align: justify;\" aria-level=\"1\">Passengers may consider working with a company that specializes in flight compensation law to increase their chances of receiving compensation.<\/li>\n<\/ul>\n<h2 style=\"text-align: justify;\">Extraordinary Circumstances<\/h2>\n<p style=\"text-align: justify;\">To be eligible for flight compensation under international law, you must prove that the circumstances were within the airline\u2019s control. That means they could have prevented it from happening or given you at least two weeks\u2019 notice to make other arrangements.<\/p>\n<p style=\"text-align: justify;\">Some examples of extraordinary circumstances include, but are not limited to:<\/p>\n<ul style=\"text-align: justify;\">\n<li aria-level=\"1\">Airport or air traffic control strikes<\/li>\n<li aria-level=\"1\">Weather<\/li>\n<li aria-level=\"1\">Political unrest<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">If any of these occur, you will not qualify for compensation under EC 261. You can still work with your airline\u2019s customer service to see what they can do. Sometimes, they will offer you vouchers or additional compensation as goodwill gestures; however, they\u2019re not required.<\/p>\n<p style=\"text-align: justify;\">Sometimes airlines will site their delays as extraordinary circumstances even when they were in their control. In those cases, you need to push back for specific reasoning. You have a right to information as it pertains to your flight, even if you have to fight for it.<\/p>\n<h2 style=\"text-align: justify;\">Personal Situations<\/h2>\n<p style=\"text-align: justify;\">If you missed your flight because of issues under your control, the airline is not required to compensate you. This could be because the security line was too long or you had improper documentation. Whatever it is, if it\u2019s your fault, EC 261 does not protect you.<\/p>\n<p style=\"text-align: justify;\">Instead, you\u2019ll have to sort out your issues directly with the airline. In many cases, they will work with you to get you on the next available flight. If this happens, it can be frustrating, but remember to be kind to customer service. It\u2019s not their fault you missed your flight.<\/p>\n<h2 style=\"text-align: justify;\">What to Do to Seek Compensation ?<\/h2>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter size-full wp-image-14124\" src=\"https:\/\/euflightcompensation.com\/wp-content\/uploads\/2022\/11\/When-Can-Airlines-Refuse-to-Pay-Compensation.jpg\" alt=\"When Can Airlines Refuse to Pay Compensation\" width=\"700\" height=\"467\" srcset=\"https:\/\/euflightcompensation.com\/wp-content\/uploads\/2022\/11\/When-Can-Airlines-Refuse-to-Pay-Compensation-200x133.jpg 200w, https:\/\/euflightcompensation.com\/wp-content\/uploads\/2022\/11\/When-Can-Airlines-Refuse-to-Pay-Compensation-300x200.jpg 300w, https:\/\/euflightcompensation.com\/wp-content\/uploads\/2022\/11\/When-Can-Airlines-Refuse-to-Pay-Compensation-400x267.jpg 400w, https:\/\/euflightcompensation.com\/wp-content\/uploads\/2022\/11\/When-Can-Airlines-Refuse-to-Pay-Compensation-600x400.jpg 600w, https:\/\/euflightcompensation.com\/wp-content\/uploads\/2022\/11\/When-Can-Airlines-Refuse-to-Pay-Compensation.jpg 700w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/p>\n<p style=\"text-align: justify;\">Whether you are seeking compensation for the first time or appealing the airline\u2019s decision, here\u2019s what you need to do to seek the compensation you deserve.<\/p>\n<ol style=\"text-align: justify;\">\n<li aria-level=\"1\">Gather proof of your delay, cancelation, or denied boarding. Include information about your original departure, the reason for cancelation, and any other pertinent information.<\/li>\n<li aria-level=\"1\">Work with the airline on alternative accommodations if necessary. Don\u2019t worry about compensation until after you\u2019ve left the airport unless you were denied boarding. Most airlines are required to offer you compensation on the spot if you\u2019re bumped due to overbooking, even when traveling in America, which has more lax passenger rights laws.<\/li>\n<li aria-level=\"1\">Contact customer support to file a claim. Include which law you\u2019re referencing and all the information you gathered. Be clear that you know your rights under international travel law, and you may even include how much you\u2019re entitled to.<\/li>\n<li aria-level=\"1\">Wait for an answer and be prepared to file an appeal if you are not initially awarded a settlement.<\/li>\n<li aria-level=\"1\">Consider working with a company that specializes in flight compensation law. They take a fee off the top of your winnings, but they will be your strongest advocates.<\/li>\n<\/ol>\n<h2 style=\"text-align: justify;\">Don\u2019t Give Up!<\/h2>\n<p style=\"text-align: justify;\">You know your rights, and if you\u2019re entitled to compensation under EC 261 or any other law, don\u2019t stop until you get it. These regulations protect you and hold airlines accountable for their mistakes.<\/p>\n<h2><strong>Frequently Asked Questions<\/strong><\/h2>\n<ul>\n<li style=\"text-align: justify;\">\n<h4>What are some examples of extraordinary circumstances that can prevent a passenger from being eligible for flight compensation?<\/h4>\n<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">Examples of extraordinary circumstances include airport or air traffic control strikes, severe weather, and political unrest.<\/p>\n<ul>\n<li style=\"text-align: justify;\">\n<h4>What happens if a passenger misses their flight due to personal reasons, such as arriving late to the airport?<\/h4>\n<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">The airline is not required to compensate the passenger. However, the airline may work with the passenger to get them on the next available flight.<\/p>\n<ul>\n<li style=\"text-align: justify;\">\n<h4>What should a passenger do to seek compensation for a flight delay or cancellation?<\/h4>\n<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">The passenger should gather proof of the delay or cancellation, work with the airline for alternative accommodations if necessary, and file a claim with customer support.<\/p>\n<ul>\n<li style=\"text-align: justify;\">\n<h4>What should a passenger do if their claim for compensation is initially rejected?<\/h4>\n<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">The passenger should consider filing an appeal and may even want to work with a company that specializes in flight compensation law.<\/p>\n<ul>\n<li style=\"text-align: justify;\">\n<h4>Are specific regulations governing flight compensation the same in every country or region?<\/h4>\n<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">No, regulations can vary by country or region, so passengers should be aware of their rights and push for the compensation they are entitled to.<\/p>\n<p><script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What are some examples of extraordinary circumstances that can prevent a passenger from being eligible for flight compensation?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Examples of extraordinary circumstances include airport or air traffic control strikes, severe weather, and political unrest.\"}},{\"@type\":\"Question\",\"name\":\"What happens if a passenger misses their flight due to personal reasons, such as arriving late to the airport?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The airline is not required to compensate the passenger. 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They outline clear expectations that airlines [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":46786,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[151,157],"tags":[],"yoast_head":"<title>When Can Airlines Refuse to Pay Compensation? - EUFlightCompensation.com<\/title>\n<meta name=\"description\" content=\"Learn when airlines can refuse to pay compensation and what steps passengers can take to seek redress in this informative article\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/euflightcompensation.com\/en-gb\/when-can-airlines-refuse-to-pay-compensation\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"When Can Airlines Refuse to Pay Compensation? - EUFlightCompensation.com\" \/>\n<meta property=\"og:description\" content=\"Learn when airlines can refuse to pay compensation and what steps passengers can take to seek redress in this informative article\" \/>\n<meta property=\"og:url\" content=\"https:\/\/euflightcompensation.com\/en-gb\/when-can-airlines-refuse-to-pay-compensation\/\" \/>\n<meta property=\"og:site_name\" content=\"EUFlightCompensation.com\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/EUflightcompensationcom\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/scott.welsch.313\" \/>\n<meta property=\"article:published_time\" content=\"2022-11-12T04:55:26+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-02-13T14:56:41+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/euflightcompensation.com\/wp-content\/uploads\/2022\/11\/When-Can-Airlines-Refuse-to-Pay-Compensation-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"700\" \/>\n\t<meta property=\"og:image:height\" content=\"467\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Scott Welsch\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Scott Welsch\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/euflightcompensation.com\/en-gb\/when-can-airlines-refuse-to-pay-compensation\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/euflightcompensation.com\/en-gb\/when-can-airlines-refuse-to-pay-compensation\/\"},\"author\":{\"name\":\"Scott Welsch\",\"@id\":\"https:\/\/euflightcompensation.com\/en-gb\/#\/schema\/person\/4c48001ce578b5ece193709fb3883592\"},\"headline\":\"When Can Airlines Refuse to Pay Compensation?\",\"datePublished\":\"2022-11-12T04:55:26+00:00\",\"dateModified\":\"2024-02-13T14:56:41+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/euflightcompensation.com\/en-gb\/when-can-airlines-refuse-to-pay-compensation\/\"},\"wordCount\":1009,\"publisher\":{\"@id\":\"https:\/\/euflightcompensation.com\/en-gb\/#organization\"},\"image\":{\"@id\":\"https:\/\/euflightcompensation.com\/en-gb\/when-can-airlines-refuse-to-pay-compensation\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/euflightcompensation.com\/wp-content\/uploads\/2022\/11\/When-Can-Airlines-Refuse-to-Pay-Compensation-1.jpg\",\"articleSection\":[\"Articles\",\"UK\"],\"inLanguage\":\"en-GB\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/euflightcompensation.com\/en-gb\/when-can-airlines-refuse-to-pay-compensation\/\",\"url\":\"https:\/\/euflightcompensation.com\/en-gb\/when-can-airlines-refuse-to-pay-compensation\/\",\"name\":\"When Can Airlines Refuse to Pay Compensation? 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