Porto Airport connects Portugal to other European destinations, and if you face a delay or cancelation, you could be eligible to receive up to €600 in additional compensation from your airline under EC 261. Here’s all you need to know to file a claim and get the compensation you deserve.

This article was updated on October 2022.

 

What are Your Passengers Rights

Your rights depend on if you’re flying on an EU-based carrier. If you are, you’re covered under all circumstances. If you’re not, you’ll be covered only if you’re leaving from or landing to Frankfurt Airport, though you can always contact customer service to see what they can do for you. Under EC 261, you could receive up to €600.

 

Flight Delay Compensation

If your flight is delayed, take a deep breath. It’s going to be okay! There are fewer things worse than being trapped in the airport, but it will be okay. The airline will help you get to where you need to be, and once you get there, you may be entitled to additional compensation.

  • Flights up to 1,500 km: €250
  • Flights between 1,500 and 3,500 km: €400
  • Flights over 3,500 km: €600

Most airlines cannot issue compensation at the airport, so you’ll need to contact customer service for assistance.

 

Read More About Flight Delay Compensation

 

Flight Cancellation Compensation

If your flight is cancelled and you’re traveling through Frankfurt Airport, you should be covered under EU 261. If you’re at the airport, you should be entitled to care. Once you get to your final destination, contact customer service. They can help you get the compensation you’re entitled to under this powerful regulation.

  • Flights up to 1,500 km: €250
  • Flights between 1,500 and 3,500 km: €400
  • Flights over 3,500 km: €600

You can’t claim your additional compensation at their airport unless you’re canceled due to overbooking.

 

Read More About Flight Cancellation Compensation

 

Calculate your compensation

 

Where were you flying to?

 

What to Do in Case of Delays or Cancellations?

 

If you face a delay or cancellation when you are at Frankfurt Airport, the great news is that you will be covered under EU 261. Here’s what you need to do.

Delays

  • Take note of your delay, including when you were notified, the length of delay, and more. This will be important as the amount of compensation you receive is dependent on these factors.
  • If your delay is two hours or more, connect with customer service to receive care, including meals, hotels, transportation, communication, and more.
  • After you get to your final destination, claim your compensation. Provide all details to help make your case.

 

Cancellation

  • If your flight was cancelled while traveling through Frankfurt Airport, write down when you were notified, why your flight was cancelled, the delay it caused, and more. Anything that will be helpful.
  • Talk with customer service to get on a new flight. Don’t worry about EU 261 until you get to your final destination.
  • Once the dust has settled, claim your compensation. Depending on the circumstances, you could get up to €600.

The regulations vary, but the sooner you file, the better to get the compensation you deserve.

 

Recently Disrupted Flights in Porto Airport

 

Date Airline (Flight number) Route Status Your compensation
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About Porto Airport

 

 

Francisco Sa Carneiro Airport, or simply called Porto Airport, is an airport located 11 km outside the city center in Portugal. Founded in 1945, Porto Airport serves as a hub for TAP Air Portugal and a focus city of easyJet, Ryanair, and Transavia France.

It’s the second busiest airport based on aircraft operations and passenger traffic. Porto Airport offers direct passenger flights to destinations throughout Europe, with additional seasonal destinations in North America added based on passenger demand. It also offers cargo services to UPS Airlines, with destinations to Cologne/Bonn. There is one terminal and one runway currently in service at Porto Airport.

 

Porto Airport Disruption Statistics

 

Year All Disrupted Flights Cancelled Flights Delayed Flights
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Conclusion

 

EC 261 is in place to hold airlines accountable, including those operating in Porto Airport. If your flight was delayed or canceled and you meet the above criteria, you could receive up to €600 in additional compensation. You have to file a claim directly with your airline to receive it.

 

Claim Your Flight Compensation Now