EC 261 helps protect your rights when you’re in the European Union, including traveling through Helsinki Airport, regardless of the airline. You are eligible if you have been delayed or canceled and it was under the airline’s control. Here’s all you need to know to file your claim with your airline.

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What are Your Passengers Rights

Your rights depend on if you’re flying on an EU-based carrier. If you are, you’re covered under all circumstances. If you’re not, you’ll be covered only if you’re leaving from or landing to Frankfurt Airport, though you can always contact customer service to see what they can do for you. Under EC 261, you could receive up to €600.

Flight Delay Compensation

If your flight is delayed, take a deep breath. It’s going to be okay! There are fewer things worse than being trapped in the airport, but it will be okay. The airline will help you get to where you need to be, and once you get there, you may be entitled to additional compensation.

  • Flights up to 1,500 km: €250
  • Flights between 1,500 and 3,500 km: €400
  • Flights over 3,500 km: €600

Most airlines cannot issue compensation at the airport, so you’ll need to contact customer service for assistance.

Read More About Flight Delay Compensation

Flight Cancellation Compensation

If your flight is cancelled and you’re traveling through Frankfurt Airport, you should be covered under EU 261. If you’re at the airport, you should be entitled to care. Once you get to your final destination, contact customer service. They can help you get the compensation you’re entitled to under this powerful regulation.

  • Flights up to 1,500 km: €250
  • Flights between 1,500 and 3,500 km: €400
  • Flights over 3,500 km: €600

You can’t claim your additional compensation at their airport unless you’re canceled due to overbooking.

Read More About Flight Cancellation Compensation

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Where were you flying to?

What to Do in Case of Delays or Cancellations?

If you face a delay or cancellation when you are at Frankfurt Airport, the great news is that you will be covered under EU 261. Here’s what you need to do.


  • Take note of your delay, including when you were notified, the length of delay, and more. This will be important as the amount of compensation you receive is dependent on these factors.
  • If your delay is two hours or more, connect with customer service to receive care, including meals, hotels, transportation, communication, and more.
  • After you get to your final destination, claim your compensation. Provide all details to help make your case.


  • If your flight was cancelled while traveling through Frankfurt Airport, write down when you were notified, why your flight was cancelled, the delay it caused, and more. Anything that will be helpful.
  • Talk with customer service to get on a new flight. Don’t worry about EU 261 until you get to your final destination.
  • Once the dust has settled, claim your compensation. Depending on the circumstances, you could get up to €600.

The regulations vary, but the sooner you file, the better to get the compensation you deserve.

Recently Disrupted Flights in Helsinki Airport

Date Airline (Flight number) Route Status Your compensation

About Helsinki Airport

Helsinki-Vantaa Airport, or more commonly known as Helsinki Airport, is an international airport located in Finland, just about 5 km outside of Tikkurila, which is the administrative center of Vantaa. It is the busiest airport in Finland, serving as hubs for Finnair and Norra. Helsinki Airport is also the fourth busiest airport in the Nordic countries.

On average, Helsinki Airport handles about 350 departing flights daily, servicing millions of guests each year by supporting 50 regularly-operating airlines. This includes passenger and charter flights. The airport has two terminals and three runways that can handle aircrafts up to the Airbus A380.

Helsinki Airport Disruption Statistics

Year All Disrupted Flights Cancelled Flights Delayed Flights


Helsinki Airport is covered under EC 261, so if you face an avoidable delay or cancelation, you could be compensated by your airline for your troubles. The trick is it has to be under their control, and you have to file a claim in order to be eligible for it. This page was updated on June 2023.

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