Flight delays and cancelations are frustrating, causing issues for passengers, airlines, and airports alike. If you’re flying through Basel Airport, you are covered under EC 261, meaning you could receive up to €600 for your trouble. Here’s all you need to know to file your claim against your airline and win.
What are Your Passengers Rights
Your rights depend on if you’re flying on an EU-based carrier. If you are, you’re covered under all circumstances. If you’re not, you’ll be covered only if you’re leaving from or landing to Frankfurt Airport, though you can always contact customer service to see what they can do for you. Under EC 261, you could receive up to €600.
Flight Delay Compensation
If your flight is delayed, take a deep breath. It’s going to be okay! There are fewer things worse than being trapped in the airport, but it will be okay. The airline will help you get to where you need to be, and once you get there, you may be entitled to additional compensation.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
Most airlines cannot issue compensation at the airport, so you’ll need to contact customer service for assistance.
Flight Cancellation Compensation
If your flight is cancelled and you’re traveling through Frankfurt Airport, you should be covered under EU 261. If you’re at the airport, you should be entitled to care. Once you get to your final destination, contact customer service. They can help you get the compensation you’re entitled to under this powerful regulation.
- Flights up to 1,500 km: €250
- Flights between 1,500 and 3,500 km: €400
- Flights over 3,500 km: €600
You can’t claim your additional compensation at their airport unless you’re canceled due to overbooking.
Calculate your compensation
What to Do in Case of Delays or Cancellations?
If you face a delay or cancellation when you are at Frankfurt Airport, the great news is that you will be covered under EU 261. Here’s what you need to do.
Delays
- Take note of your delay, including when you were notified, the length of delay, and more. This will be important as the amount of compensation you receive is dependent on these factors.
- If your delay is two hours or more, connect with customer service to receive care, including meals, hotels, transportation, communication, and more.
- After you get to your final destination, claim your compensation. Provide all details to help make your case.
Cancellation
- If your flight was cancelled while traveling through Frankfurt Airport, write down when you were notified, why your flight was cancelled, the delay it caused, and more. Anything that will be helpful.
- Talk with customer service to get on a new flight. Don’t worry about EU 261 until you get to your final destination.
- Once the dust has settled, claim your compensation. Depending on the circumstances, you could get up to €600.
The regulations vary, but the sooner you file, the better to get the compensation you deserve.
Recently Disrupted Flights in Basel Airport
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|
About Basel Airport
Basel Airport is an international airport located in the Alsace region near the tri-point border between France, Germany, and Switzerland. Since 1949, Basel Airport has been jointly owned by France and Switzerland. It is the hub for easyJet Switzerland and Corendon Airline’s Europe.
While it serves scheduled passenger, charter, and cargo flights to destinations throughout Europe, Africa, the Middle East, and North America, Basel Airport mainly features flights to European metropolitan and leisure destinations. Throughout the year, they flex to add popular routes to best serve their customers. Basel Airport has a single terminal with different levels and two runways.
Basel Airport Disruption Statistics
| Year | All Disrupted Flights | Cancelled Flights | Delayed Flights |
|---|
Conclusion
Flights through Basel Airport are covered under EC 261, so if you face a delay or cancelation that could have been avoided, you can file a claim with your airline for additional compensation. While airlines are required to pay, you have to file a claim with them to start the process. This page was updated on June 2023.