Life happens, and TUI understands that now more than ever, which is why they introduced TUI Flex, a new flexible booking policy that allows guests to make changes up to 28 days before their trip without additional fees.

TUI Flex Breakdown

When you get TUI Flex on your booking, you can change the details of your trip up to 28 days before your departure. This includes the following:

  • The dates, destinations, and hotels. Keep in mind that this is a one-time, fee-free change to your destination and/or a one-time change to your departure date. You can make them together or separately.
  • Passenger names. You can change each name on the booking one time without a fee, including the lead passenger on the booking.
  • Cancel and get a refund. If you’re no longer able to go on the trip, you can cancel it and get a refund, thanks to TUI Flex. The only thing that TUI will keep is the price for TUI Flex. Individual passengers can also cancel vs. the whole group. The only thing you’ll need to pay is for any difference in room occupancy fees.

You will need to add on TUI Flex at the time of your booking. You cannot add it after the fact. Currently, you qualify for TUI Flex if you are flying on or before Oct. 31, 2024, you are using TUI Airways flights, and you are leaving in 90 days or more.

Call TUI’s customer service team if you need to make an eligible change hassle-free.


Claim up to £520 for your disrupted TUI flights.

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