Air France is France’s official airline, and it has a lot to offer passengers from around the world. With a 4-star Skytrax rating, Air France is a good airline; however, there are some pros and cons to traveling with them.
The Good Parts of Traveling with Air France
Air France has fantastic service on its fleet for both short-haul and long-haul flights. They have comfortable seats, good food, fantastic wine, champagne, and liquor selection, and more. Whether you are flying in first class or economy, passengers report they get great service from the cabin crew.
Air France is part of the SkyTeam global airline allowance and a subsidiary of the KLM Group. It’s no wonder this airline is good and customers can trust in the service they receive from booking to landing and everything in between.
The in-flight experience makes up for any inconvenience you may face in other areas.
The Bad Parts of Travelling with Air France
Some passengers report that Air France is not the most timely airline, and they often report facing delays or cancellations when they travel with them. While this is not ideal, you are entitled to compensation under EC 261 if you face these issues.
Depending on the issue and length of your flight, you could receive up to €600 in compensation for your inconvenience when flying with Air France. While it’s not ideal to be delayed, that additional compensation – on top of handling all the details of a new flight if needed – makes up for it. Once your ticket is settled, be sure to file a claim. It is not automatically awarded to customers.
Additionally, some customers also reported issues with customer service when they faced an issue. They weren’t able to chat with representatives and needed to call them for assistance. If they tried to make a change or cancel their flight, they were hit with fees.
There are pros and cons to traveling with any airline, and it really depends on the day, agents, and flight you catch. Overall, Air France is well respected as a good airline and one that you can trust traveling with.